Saurabh Arora

Global Head of O2C, Senior Director A.P. Moller – Maersk

Saurabh is a seasoned global operations leader with 23 years of onshore and offshore experience, specializing in client relationship management, large-scale operations, and P&L ownership. As the Global O2C Head for A.P. Moller–Maersk and APMT GSC Finance, he brings sharp insight into process enhancement and business opportunity identification. Known for his collaborative leadership style and strong communication skills, Saurabh combines a distinctive academic background with deep industry expertise.

Agenda Day 2

9:00 AM Powering Order-to-Cash: The Role of the Organizational Ecosystem in Driving Effectiveness

When looking to improve O2C the natural first place to look is within the order-to-cash process itself, however oftentimes it is the broader ecosystem (such as sales, customer services and logistics) that stops O2C being the best it can be. When not properly aligned, there is little chance of achieving a holistic customer experience, smooth end-to-end process or getting full ROI from technology implementation. In this session Global O2C Lead, Saurabh Arora, delves into how A.P. Moller – Maersk are making the most effective use out of their ecosystem and embracing the 3 E’s of Efficiency, Effectiveness and Experience.

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