21 - 22 May 2024 | Digital Summit (EST)
Day Two - 22nd May 2024
9:00 am - 9:30 am
How to Kickstart Your Process Mining Journey
Stephanie Dentino -
Internal Audit Manager,
CURO Financial Technologies Corp
The benefits of process mining have been well-proven, transparency, cost savings, increased customer satisfaction: and the list goes on. However, knowing you are keen to start your process mining journey is very different from knowing how to implement it. Understanding what the first steps of the project should entail sets the tone for the process. This session will cover:
- What questions should you be asking before implementing process mining?
- How to identify where to implement process mining.
- How to involve and prepare your stakeholders.
- Do you need a process mining Centre of Excellence?
9:45 am - 10:15 am
Turning the Page: How Lexmark’s Authoritative Source of Truth is Delivering Returns
Shari Seth -
Lead - EDT & Analytics,
Lexmark
Viewers of this session will delve into Lexmark’s 18-month BPM journey, showing how the organization utilized BPM solutions to pinpoint process re-engineering opportunities. The organization has documented over 2500 process diagrams, of which 2000 are for process tasks. Lexmark’s journey has been largely successful, with processes digitized in over 8 value streams within the GBS, and has led to simplification, standardization, and automation. This session will cover:
- Insights on delivering a solution as an “authoritative source of truth” for managed processes.
- Showcase of a pioneering use cases with BPM used to deliver Opex targets.
- Targeted output of process re-engineering opportunities : automation, simplification, standardization
