Shared Services & GBS Select Leadership Summit

March 15 -17, 2026
Orlando, FL

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Daniela Tiuso Villamil

Hub Engagement & Transformation Lead - Bogota Opella

Main Conference Day 2 - Tuesday, March 17, 2026

8:50 AM Managing Growth and Resources: Balancing Workloads and Scaling Shared Services

As organizations continually reorganize and bring work in and out of Shared Services, the pressure to manage resources effectively grows. This session explores how to balance increasing demands with finite capacity, drive labor arbitrage, and leverage economies of scale to optimize Shared Services performance.

• Learn strategies for managing resource allocation and maintaining service quality despite expanding workloads

• Discover how to drive labor arbitrage and scale effectively, ensuring Shared Services remains a strategic business asset

Check out the incredible speaker line-up to see who will be joining Daniela.

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