Eleazar Osuna Gonzalez

GBS Service Transformation Lead Cemex

Main Conference Day 1 - Monday, March 16, 2026

3:15 PM Leading the Digital GBS Transition: Strategy, IT Alignment, and Change

This session will highlight how GBS leaders can drive measurable business outcomes by aligning digital strategy, IT capabilities, and operating models. Attendees will learn how to accelerate transformation, improve service performance, and deliver greater enterprise value through scalable, technology-enabled GBS design.

• Drive faster, more cost-effective GBS transformation through strategic IT alignment

• Improve efficiency, scalability, and service quality using cloud, AI, and automation

Check out the incredible speaker line-up to see who will be joining Eleazar.

Download The Latest Agenda

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