Peter Nag

COO & Global Head of BPO Shared Services & Transformation Merck

Main Conference Day 2 - Tuesday, March 17, 2026

9:20 AM How Must GBS Evolve to Deliver Strategic Value?

GBS is moving beyond continuous improvement toward leveraging agentic AI to drive enterprise-wide impact. This session explores practical approaches for integrating AI, optimizing productivity, and timing AI adoption effectively.

• Building transparency with internal teams and third-party partners

• Treating AI as an end-to-end solution rather than a point improvement

Check out the incredible speaker line-up to see who will be joining Peter.

Download The Latest Agenda

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