Shared Services & GBS Select Leadership Summit

March 15 -17, 2026
Orlando, FL

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Ranjan Wadhwa

Head of Global Services First Citizens Bank

Main Conference Day 1 - Monday, March 16, 2026

2:45 PM Beyond the Build or Buy: Rethinking GBS Sourcing and Delivery Models

With the pressure to scale capabilities and reduce risk, GBS leaders must revisit their BPO, right-shoring, and vendor strategies—not just to cut costs, but to drive flexibility, resilience, and capability alignment. This session opens a high-level discussion on mapping in-house vs. third-party roles in a world where agility, data ownership, and performance transparency matter more than ever.

• Explore how to balance internal capabilities with third-party partnerships for optimal service delivery and future growth.

• Align sourcing strategies with enterprise transformation goals, regulatory needs, and digital-first capabilities.

Check out the incredible speaker line-up to see who will be joining Ranjan.

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