Vishal Mirpuri

Digital transformation succeeds when GBS leads with clear strategy, simplified processes, and customer centric design. In this session, Vishal Mirpuri will share Bloomberg’s O2C modernization approach, built on four core strategies that accelerate adoption and improve enterprise wide outcomes:

• Electronic Billing: Digitizing invoice delivery to speed payments, reduce manual work, and improve accuracy.

• Effective Messaging: Clear, consistent communication that drives engagement and reduces friction throughout the customer journey.

• Self Service Customer Portal: Empowering customers to access invoices, make payments, and resolve issues independently.

• Building Fundamentals: Strengthening core processes, controls, and data to enable scalable automation and sustainable growth.

Together, these strategies demonstrate how GBS can modernize service delivery, support enterprise digital priorities, and drive continuous improvement.