Yogi Goyal is IBM Consulting's Global and Americas Managing Partner for its Business Operations services. A visionary C-suite executive with more than 25 years of experience leading high-growth global organizations and partnering with clients on technology-enabled transformation initiatives across many industries and multiple business domains including customer service and finance.
The biggest hidden performance drag inside global enterprises isn’t skills or technology—it’s the tangle of disconnected workflows: finance optimizes finance, HR optimizes HR, supply chain optimizes supply chain. Meanwhile AI is demanding an operating model built around interconnected, end-to-end workflows, not org charts. In this conversation, IBM and a client share how they shifted from functional optimization to system-level orchestration—creating an intelligent operating fabric where AI agents and domain experts coordinate decisions across the enterprise.
Check out the incredible speaker line-up to see who will be joining Yogi.
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