Understanding how Shared Services can absorb more services without it resulting in extra costs to the business is critical in the current market. Whether you are adding in new services to your shared services or looking to standardize and elevate current processes for cost savings and efficiencies to support a restructure, join leaders as we create a roadmap for the future:

• Analyze current services and weigh the value add to your shared services against your cost analysis
• Discover gaps in service and areas of success to determine what is working and what needs attention
• Uncover bottlenecks in service delivery for opportunities to enhance processes for a better experience
• Consider outsourcing as a resource management tool
• Explore strategies on how to best align expectations across teams when standardizing processes
• Assess tools and technologies that are moving the needle to create more efficiencies, resulting in cost savings

How do you move from structured silos and transition to an end-to-end model? Successful transitions and integrations consider communication, stakeholders, people, technology implementations and KPIs alignment. Hear best practices and lessons learned when handling these touchpoints between functional components and the people involved to assist in a well-managed transition.