Heather King

Divisional Director, SSON & Intelligent Automation Divisions

11:15 am - 12:15 pm Workshop A – Open to New Possibilities? Successfully Navigate your GBS and Shared Services Career

Deborah Kops - Industry Influencer and Shared Services Expert, Sourcing Change
Janet Ramey - Principle, Sourcing Change, Inc.

Whether you want to deepen your skills and capabilities in your current organization, or explore new opportunities elsewhere, this workshop is for you. Spend two hours with Deborah Kops and Janet Ramey of Sourcing Change as they guide you through effective GBS and shared services career strategies. In this session, you will

  • Gain a good understanding of current market conditions for GBS and shared services leaders at the individual contributor level and above;
  • Understand the skills and capabilities necessary to acquire to move up or across the GBS and shared services career ladders;
  • Learn how to apply your skills to other parts of our industry…and to the business; and
  • Position yourself in the best light, whether a search consultant comes to call, or you are applying for an internal role

You’ll walk away from this session with a firm grasp of your strengths compared to the market, and the ability to navigate your GBS or shared services career successfully.


Deborah Kops

Industry Influencer and Shared Services Expert
Sourcing Change


Janet Ramey

Sourcing Change, Inc.

12:15 pm - 12:35 pm COMFORT BREAK

12:35 pm - 2:35 pm Workshop B - Shared Services Lessons for Planning, Developing and Implementing Improvements that Will Make a Difference

Transformational change is now more important than ever in our new normal. In this 2 hour workshop, our leader will go through the need-to-do check list to plan for, develop and implement solutions for your FSSO. Some of the items on the check list include:

• Planning – define scope, align to business priorities, review business case framework, develop a roadmap, assess people capability, plan stakeholder engagement and communication, ensure leadership support

• Design and develop - standardize and optimize processes, find quick wins, design service or operating level agreements, define metrics and control points to implement and measure, align to best practices, create governance framework

• Implement – plan readiness for deployment and hypercare support, ensure ongoing optimization and sustainable measurement of metrics and control points, include communications to the organization on progress

Whether it’s a full scale implementation, an optimization project, or a technology change, you’ll leave with frameworks and examples for business cases, stakeholder analysis, and roadmap development.

2:25 pm - 2:45 pm End of Workshop Day