11:05 am - 11:15 am Chairwoman's Opening Remarks

11:15 am - 11:45 am Keynote: Maintaining a Finance Transformation Initiative During A Period of Historic Upheaval

2020 put many things on pause, but enterprise-wide finance transformations were not necessarily one of them. While several organizations did find it necessary to take a step back to ensure the lights were kept on, many felt that the pandemic offered an unprecedented boon to their efforts. According to SSON Analytics, a majority of companies accelerated their digital transformation initiatives in the last year and those transformations were often a key component to what FSSOs were attempting. In this keynote, hear from a Finance Shared Services Head about the transformation their organization achieved despite current conditions. 

11:45 am - 11:55 am Session Break

12:10 pm - 12:40 pm Client Case Study Hosted by Tradeshift

12:40 pm - 12:50 pm Session Break

Shared services has evolved greatly over the years but the argument can be made that in some cases, in the mad dash to prove its worth with flashy valued added activities, some FSSOs have forgotten foundational strategies that can have huge impacts. The pandemic changed all that as people had to work smarter and find wins quickly to keep organizations afloat. Many of these activities revolve around a single necessity: ownership and accountability. In this panel, Finance Shared Services heads will discuss some of these quick wins they’ve found as well as ones that have fundamentally changed how the organization works. Topics will include:

·        Strategies to make team members more accountable for targets and results

·        Taking a step back for a broader view of business needs, ensuring you’re working smarter, not harder

·        When to push employees and when to let them push back: building and maintaining a team mentality for increased productivity and engagement


Robert Turck

VP, Shared Services
Amex GBT


Nick Prangnell

VP, Global Finance Shared Services
Iron Mountain Digital


Shivani Bhatia

VP Shared Services


Chris Nicholas

Head of Americas TBS Finance Solutions & Site Lead Exton

1:20 pm - 1:30 pm Session Break

1:30 pm - 2:15 pm Virtual Interactive Discussion Group, hosted by PRGX

2:20 pm - 3:05 pm Virtual Interactive Discussion Group: Where Do You Stack Up? Modifying Your Cash Flow Strategy for Today’s Need-Based Environment

Cash flow management is always a priority. But what COVID-19 has shown us is that it can mean the difference between life and death for a company. Even for organizations who haven’t been adversely affected by this particular crisis, the next one could be right around the corner, and without risk assessment and scenario planning, they are risking huge disruptions to their customer base and supplier network. Join this roundtable to benchmark with your peers and see who’s an A+ and who needs a tutor.

3:05 pm - 3:05 pm End of Main Conference Day 1