It is imperative that SSC leaders develop and maintain strategic partnerships with faculty to ensure the success of a significant operational and systemic restructuring. Selling the story of your SSC initiative with a sound, comprehensive and reliable business case is critical in order to obtain alignment and approval from stakeholders before moving into implementation, expansion, or optimization operations.

In this presentation, Peggy Kay, Assistant V.P. Technology, University of the Pacific, shares valuable insights into:

• Designing and implementing a shared services program that best meets the needs of your faculty and all parties affected
• Creating branding messages that speak to your faculty’s needs and emphasize the ROI they desire