There is constant pressure to demonstrate ROI and cost savings especially within your shared service center. To demonstrate that your initial goals for your SSC have been met, you need to determine key performance indicators as well as a baseline from which to measure success. This past presentation will show you where and how to start, what to measure, and what technologies can be leveraged to better serve your performance measurement.

More specifically, Erika Wilson, Sr. Director Health Sciences Sponsored Projects Pre-Award Office and Health Sciences Research Service Core, Interim ADCS Finance, University of California San Diego, covers how to:

• Determine metrics and KPIs to apply to your shared service center
• Discover how to measure as well as analyze the results of your performance measurement to make tangible changes
• Demonstrate an ROI through metrics and benchmarking to receive and maintain buy-in