Success in shared services takes many forms. Different stakeholders look for different measures of success, and knowing what to measure to define that success is critical. This panel of experts from high-maturity service centers dissect their personal blueprint for excellence in Shared Services. In this session, we discuss real-world successes and challenges to help understand: 

• The KPIs that are imperative to measure success in a service center. 
• The communication between shared services and leadership to promote the offerings of your SSC. 
• The soft skills required for new hires to succeed in the shared services environment.