Navigating the dynamic realm of shared services presents many obstacles, particularly for institutions in the process of establishing their footing. This session will showcase how a C-Suite leader orchestrates customer expectations, determines the optimal services for centralization, and addresses pivotal factors that bolster the endurance and viability of shared services initiatives. Attendees will gain insights into how they: 

• Develop Service Level Agreements (SLAs) to uphold delivery standards and meet customer expectations. 
• Implement robust reporting and monitoring mechanisms to ensure accountability and performance transparency. 
• Facilitate challenging budget allocation discussions to optimize value across all institutional functions.