Kellye Terrell

Executive Director, Human Resources Georgia Tech

Main Conference Day Two, Wednesday, June 4, 2025

11:40 AM User-Centric Design: Keeping Your Customer Front-of-Mind Throughout Technology Changes

Navigate the evolving landscape of technology changes with a steadfast commitment to user-centric design. In this insightful session, we explore strategies for prioritizing the customer experience amidst technological advancements. Learn how to align technology initiatives with user needs, preferences, and behaviors to drive satisfaction and loyalty. Discover practical methods for conducting user research, prototyping, and iterative testing to ensure continuous improvement. From agile development to empathetic design thinking, uncover the key principles and practices for keeping your customer front-of-mind throughout the technology lifecycle. Join us to empower your organization with a customer-centric approach that fosters innovation and drives success.  

Check out the incredible speaker line-up to see who will be joining Kellye.

Download The Latest Agenda