This session offers a deep dive into stakeholders' perspective on adopting shared services and dissects the metrics that swayed their decision. From budget challenges, staffing shortages, work creep, and changes in technology, stakeholders weigh diverse factors before saying "yes." Confidence in the shared services model stems from demonstrated success, transparent communication, and robust governance. We will hear from our top-of-the-line speaker: 

• What metrics convinced a hesitant stakeholder on shared services. 
• The robust governance that assuaged fears and promoted intrigue into the services offered. 
• How to foster consensus and ensure buy-in.