Prague, Czech Republic
Europe’s longest running Business Services Event
230
Attendees
70
Speakers
12
Hours of Networking
36
Hours of Learning
Revolutionalising Value: Intelligent Automation, Data-Driven Service Innovation, and Impactful Next-Gen Talent Strategies
Value-add within Business Services is not a new concept, and yet according to SSON’s 2019 Global State of the Industry, 70% of Business Services are struggling to define or to transition into a model where they are successfully adopting a knowledge-based, value-add framework. Those that are showing a strong and obvious commitment to moving away from “traditional, transactional” to true value-add are doing so by widening their scope, by championing intelligent process improvement, automation and data analytics, creating centres of excellence and internal competencies that will demonstrate their value to the business.
However, technology is only one part of the puzzle. In order to develop a service-centric organisation, pioneering organisations need to be continuously evolving to changing business needs. Change management and culture creation needs to be embedded into the heart of service organisations, and companies need to be prioritising innovative talent management solutions to ensure engagement, productivity and in turn retention remain high.
Innovative Business Services organisations need to be gaining the trust and support of their businesses through data-driven service innovation, intelligent automation and next generation talent management strategies in order for them to truly create value added agile service. Are you ahead of the curve, or chasing it?
Speaker Panel
Senior Director HR Service Delivery
Microsoft
International Author of AI, 101 Things You Must Know Today
Keynote Speaker
Director of Finance & Accounting
NHS Shared Business Services
Head of Business Services
Siemens
Finance Shared Services Director
Fendi
Global Services Finance Strategy and Operations Director
Johnson & Johnson
Director of Finance Operations
BMI Group
Director, Client Engagement & Shared Services Product Owner
Optum International
Government Shared Service Director
Cabinet Office
Business Services Director
PPG Industries
HR Service Centre Lead, Europe
Microsoft
Head of Global Services, Investment Management, and Best Selling Author
Zurich
Global Head of Data Governance
TNT
Finance Transformation Director
Hilton Hotels
Group Head of Operations
Home Credit International
Vice President, Regional Controller EMEA & Asia/Pacific
CA Technologies
Director - EMEA Sales Order Management & Customer Experience SSC Industrial Group
Gardner Denver
Operations & Continuous Improvement Director - Shared Services
Honeywell
Chief of Staff - Worldwide Global Services
Johnson & Johnson
Finance Transformation AI
TNT
Director Analytics, Global Business Services
MSD
Corporate Head - Global Business Services
Panalpina
Corporate Head of GBS Business Performance Management
Boehringer Ingelheim
Director of Strategy and Automation, Global Business Services
Kimberly-Clark
President Transformant, and former VP Global Business Services, Next Generation Services
P&G
General Manager - Global Business Solutions/Shared Services
Eli Lilly and Co. - Europe, Asia Pacific & Latin America
SVP, Global Business Services
AkzoNobel
Director - CDS Operations, Hungary & GBS Site Lead
BT Group
Finance Director - Business Shared Services
FremantleMedia
Global Head of Financial Business Services
Allianz
Global Editor and Industry Analyst
Shared Services and Outsourcing Network (SSON)
Global Head of People Services Transformation
ING
LCI Business Partner, Business Service Operations
LEGO
The hottest topics to be discussed at SSOW Autumn 2019
Digitial Transformation
Adding Value
Employee Engagement and Culture Creation
Change Management and Transformation
Customer Centricity
Business Transformation in the Age of the Digital Economy
Growth & Differentiation Through Embedded Analytics
Customer Success from Industry to Industry
Key Trends & Technologies Impacting the Analytics Landscape
And much more!
Educational Formats
Thought-Provoking Panel Discussions
Interactive Discussion Groups
Keynote Speakers
Demo Drive
Engaging Workshops
Our History…
SSON’s European Shared Services and Outsourcing Weeks (SSOW) have been running for 19 years, and are Europe’s longest-running Business Services events. We have more end user practitioner speakers than any other Business Services event in Europe, and as a result we are the perfect place for Business Services professionals to develop a solid strategy to address their challenges. This year, SSON will be hosting not one, but two industry-leading meetings, one in Spring and one in Autumn.
SSO Week has provided shared services professionals with the resources and connections they need to succeed, through industry-leading events; digital content such as reports, surveys, interviews, editorial, whitepapers, videos, and infographics; and data analytics.
We welcome you to partner with us…
If you’re interested in speaking or have any other questions, contact us at enquire@iqpc.co.uk