Europe’s longest running Business Services Event






Hours of Networking


Hours of Learning

Revolutionalising Value: Intelligent Automation, Data-Driven Service Innovation, and Impactful Next-Gen Talent Strategies

Value-add within Business Services is not a new concept, and yet according to SSON’s 2019 Global State of the Industry, 70% of Business Services are struggling to define or to transition into a model where they are successfully adopting a knowledge-based, value-add framework. Those that are showing a strong and obvious commitment to moving away from “traditional, transactional” to true value-add are doing so by widening their scope, by championing intelligent process improvement, automation and data analytics, creating centres of excellence and internal competencies that will demonstrate their value to the business.

However, technology is only one part of the puzzle. In order to develop a service-centric organisation, pioneering organisations need to be continuously evolving to changing business needs. Change management and culture creation needs to be embedded into the heart of service organisations, and companies need to be prioritising innovative talent management solutions to ensure engagement, productivity and in turn retention remain high.

Innovative Business Services organisations need to be gaining the trust and support of their businesses through data-driven service innovation, intelligent automation and next generation talent management strategies in order for them to truly create value added agile service. Are you ahead of the curve, or chasing it?

Join us at SSOW Autumn, Europe's longest running Business Services Event, where 200+ attendees and 70+ speakers come together through 36 hours of learning via a plethora of formats and 12 hours of networking so you can discuss with your peers whether you are in fact ahead of the curve, chasing it, and your future plans and strategies.

Speaker Panel

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The hottest topics to be discussed at SSOW Autumn 2019

Digitial Transformation

Adding Value

Employee Engagement and Culture Creation

Change Management and Transformation

Customer Centricity

Experience 3 Days of Expertly Curated Content

Business Transformation in the Age of the Digital Economy

Meet With and Compare Dozens of Leading-Edge Solution Providers

Growth & Differentiation Through Embedded Analytics

Forge New Connections and Benchmark Against Peers

Customer Success from Industry to Industry

New This Year! IT Modernization Track

Key Trends & Technologies Impacting the Analytics Landscape

Take Advantage of Our Group Discounts and Bring the Whole Team

And much more!

Educational Formats


Thought-Provoking Panel Discussions

Lunch & Learns

Interactive Discussion Groups

Annual Cocktail Reception

Keynote Speakers

Lunch & Learns

Demo Drive


Engaging Workshops

Customer Satisfaction…

Our History…

SSON’s European Shared Services and Outsourcing Weeks (SSOW) have been running for 19 years, and are Europe’s longest-running Business Services events. We have more end user practitioner speakers than any other Business Services event in Europe, and as a result we are the perfect place for Business Services professionals to develop a solid strategy to address their challenges. This year, SSON will be hosting not one, but two industry-leading meetings, one in Spring and one in Autumn.

SSO Week has provided shared services professionals with the resources and connections they need to succeed, through industry-leading events; digital content such as reports, surveys, interviews, editorial, whitepapers, videos, and infographics; and data analytics.

We welcome you to partner with us…

Sponsors & Exhibitors
Media Partners

If you’re interested in speaking or have any other questions, contact us at