SSON Analytics has combined the results of a recent survey with international data to analyse how German Shared Services Organizations compare to European SSOs on multiple key trending topics.

As the shared services model repositions itself for the data-driven, digital, ecosystem we see tremendous new potential for ambitious leaders. The competition regarding talent remains critical, as does finding talent with the right skills and capabilities required. Today, shared services and GBS can and are playing an ever more strategic role in enabling enterprise business success. The report covers 6 chapters:

• GBS Evolution
• Looking for Talent
• Generative AI Rules
• Digital Ecosystem Sustained by SSO
• Data Moving Center Stage
• Environmental, Social & Governance
  

Read all the results of the analysis in the free interactive report!

Priorities, Opportunities and Strategies: How to Succeed With Shared Services & GBS in the DACH region.

Navigating AI Disruption: Insights from the State of the Shared Services & Outsourcing Industry DACH 2024. In the dynamic landscape of the Shared Services and Outsourcing industry, a pivotal moment has arrived. Once heralded for its transactional efficiency, the sector now confronts a tidal wave of transformation, presenting both challenges and unprecedented opportunities.

The imperative lies in harnessing the appropriate catalysts for progress. Our comprehensive examination, drawing insights from 4 major leaders within Shared Services and Global Business Services across the DACH region, underscores the evolving nature of requisite skill sets. Moreover, the transition from traditional, FTE-centric frameworks to digital and virtual paradigms remains a formidable undertaking.

This ebook unveils the outcomes of our advisory board survey, shedding light on the focal points of Shared Services leaders in the upcoming year: their aspirations, objectives, and strategies to realize them. We invite you to access your complimentary copy here, made possible by the generous support of our advisory board. Thank you for your continued support in navigating the shifting currents of our industry:

• Beate Teller, Bosch
• Dr. Karsten Hoyer, Bayer AG
• Benjamin Oberste-Berghaus, Deutsche Telekom
• Christian Brumm, Zalando

Download your free ebook. 

Lesen Sie unseren Post Show Report der SSOW 2023 im kostenlosen Download!

Für alle, die die Veranstaltung selbst miterleben konnten und die, die gern dabei gewesen wären. Unser detaillierter Bericht fasst die Highlights, die wichtigsten Erkenntnisse und die zukunftsweisenden Diskussionen der SSOW 2023 zusammen. Erfahren Sie Hintergründe und Ausblicke auf die nächsten Jahre Ihrer Branche.

Das lesen Sie im Report:

• Highlights der 18. Jahresforum der Shared Services & Outsourcing Woche 2023
• Outlook SSOW 2024
• Danksagung an unseren Beirat & Fachjury 2023
• SSOW Highlights 2023 - Zahlen und Fakten
• Unsere Partner und Firmen vor Ort 2023
• LinkedIn Impressionen - Das sagten unsere Teilnehmenden
• SSON Excellence Awards Gewinner 2023 und Bewerbung 2024
• Top Sessions 2023
• Themen und Trends der SSOW 2024
• Ticketpreise und Registrierungsformular

"HYPERAUTOMATION AS A SERVICE ON THE EXAMPLE OF ACCOUNTS PAYABLE: INCREASING PRODUCTIVITY, QUALITY AND TRANSPARENCY" by Andreas Amrein, Director Smart Automation Services & Accounts Payable @B. Braun Gruppe.

What you will learn about in this expert presentation:

• Why Automation Matters?
• Initial Target in 2012 Double Productivity until 2020
• Spectrum of Smart Automation Seamless & Touchless
• Vendor Invoice Management Process Digital Backbone
• Performance Development Accounts Payable Process
• Process Mining Monitor and Efficiency Dashboards
• Performance Development Accounts Payable Process
• Rollout RPA Robotic Process Automation
• An example on Value Add of RPA
• Performance Development Accounts Payable Process
• AI Coding for Non Purchase Order Invoices
• Performance Development Accounts Payable Process
• Cost Avoidance Leads to Real Cost Savings
• Future Ecosystem Transformation as Chance for New Service Innovation

Download the presentation for free.

"Generative KI für die Kapitalmärkte: Probieren geht über Studieren" von Dieter Konrad, Experte Capital Market Data Science bei UNION INVESTMENT

Lernen Sie aus dieser Präsentation mehr über:

• Was können wir mit alternativen Daten und Methoden der Künstlichen Intelligenz für die Prognose von den Kapitalmärkten leisten?
• Wie kann generative KI den Kollegen bei ihren täglichen Aufgaben helfen?
• Hand in Hand: Wie werden die Stärken von Mensch und Maschine kombiniert?

Laden Sie sich die Präsentation kostenlos herunter.

End to End Process Management - Turning a jargon into reality and enabling an enterprise to become more valuable by Ashish Ranjan, Head of Global Business Services, Clariant

What you will learn about:

A Holistic E2E Approach – Turning a jargon into reality and enabling an enterprise to become more valuable.

Optimizing performance across the chain: in line with the customer journey design

Visualizing processes E2E, in order to enhance cash conversion cycle

Developed organically and in-house: Ensuring people engagement, driving actions and impact

Developing the broader shared context with the team – becoming customer sensitive

Lessons learned: Predictions, Challenges (failures) and Reality Check

Download the presentation for free.

NOVOMATIC: LLM-Based Development - A presentation by Bogdan Pirvu, Head of Data Science @ Novomatic

What you will learn about:

LLM-Based Development - How to use ChatGPT and other Large Language Models to build reliable systems.

Large Language Models (LLMs) like ChatGPT have revolutionized the field of artificial intelligence, demonstrating immense potential for their application in various industries. This talk delves into the emerging paradigm of LLM-based development, focusing on harnessing LLMs as the logic engine to drive highly engaging and personalized user experiences in modern applications. Specifically, we’ll be looking at:

• The benefits of using LLMs for decision-making and user assistance
• The challenges of integrating LLMs into larger applications: predictability & maintainability
• A framework to deal with these challenges

Download the presentation for free.

Nothing to Fear: Leveraging Automation and GenAI to drive business value by Michele Rochefort, AXA Global Business Services

What you will learn about:

• Next Level GBS – Full alignment with the value chain not measuring KPI’s as usual. Is that THE Golden Way!
• Transformation Strategy: Defining growth when you reduce instead? Size vs. Impact!
• Inhouse Cannibalism: Rare Resources, Changing Profiles and Significant Reduction of Roles
• Methodology, Processes and Line-Up
• Individual Cycles of Automation: How do we define value of GBS and how do you implement
• Usage of Chat GPT

Download the presentation for free.

BOSCH Presentation: Transforming HR Streamlining Sick Absence Management with Intelligent Automation by Miguel Franco, IT Development Lead - HR Automation, Bosch

What you will learn about:

Process Optimization in HR with examples of integration of different automation technologies as RPA, IDP and mobile applications

■ Set up: The “old process” and how it works now

■ Implementation: Integration of the different components, interface management and go live

■ Security aspects: Data protection and data split

■ Challenges and best practise: Merging automation technologies and optimizing a fairly complex process

Download the presentation for free.

Accelerating Talent Impact Dynamically – Powered by GBS How to Leverage Purpose, People Growth, Skills Intelligence and Dynamic Capabilities as Strategic Perspectives for GBS

What you will learn about:

• Focusing on people growth at the heart of GBS strategy

• Scaling OpEx capabilities in the digital transformation context

• Leveraging a UX mindset and user focused service performance management

• Accelerating dynamic capabilities and talent impact

Download the presentation for free.

Automation as a Pillar of Growth. Taking Risks and Exploring unknown Territories for Innovation, Value Creation and Employee Satisfaction by Carlos Garrido Pedraz, Head of Business Service Centre, Holcim European Business Services

What you will learn about:

• Certainty vs. Innovation
• Risk Taking and Support of Business
• Integration of AI – Use Cases
• GBS Next Gen: Growth Strategy

Download the presentation for free.

No way Out: Data and Sustainability are about to turn your world upside down by David Wray, ESG Group Chair & Board Member, ICFOA

What you will learn about:

No way Out: Data and Sustainability are about to turn your world upside down!

• The big Move: Your Data World is moving from within your company to include your entire value chain.
• X% of your stakeholder environment is not yet digital ready to support the ESG changes underway. Yes, technology is an enabler, but it is not the solution!
• Solving these issues requires a very different mindset, investments and a build in capability and capacity to support it.

In truth, there is no way out from the changes, it is going to cost industry one way or the other. The only real question is, where do you want to invest? In your existing supply chain or in building up a new one? David will take us on a journey through sustainability, outlining the power and impact of data, digitalisation, and human skills to maximise value to the organization and minimise risks.

Download the presentation for free.

Unlock the Future of Shared Services: Download Your Free Industry Report Now!

Dive into the forefront of Shared Services with our exclusive Industry Report by SSON: "Staying Sustainable: 3 Ways GBS Can Continually Reaffirm Its Value." This insightful report explores key strategies and trends shaping the landscape of Global Business Services (GBS).

What You'll Discover:

1. Driving the Digital Agenda: Explore the evolution from Robotic Process Automation (RPA) to cutting-edge Generative AI, and understand how GBS can lead the charge in driving the digital transformation agenda.
2. Optimizing ESG Reporting: Delve into the realm of Environmental, Social, and Governance (ESG) reporting, discovering how GBS can play a pivotal role in optimizing and streamlining reporting activities for sustainability.
3. GBS Expansion Strategies: Gain insights into the future of GBS and its potential for expansion. Uncover key considerations and actionable strategies for positioning GBS as a central driver of organizational growth in the years to come.

Your Journey Starts Here: Download your free copy of the report and embark on a transformative journey toward sustaining and enhancing the value of your Global Business Services.

Stay ahead in the Shared Services landscape with the knowledge and strategies outlined in this comprehensive report. Don't miss out – secure your free download today!

Start with WHY. Purpose and Data Driven Decision Making with a Human Centric Approach by Christian Brumm, Head of Finance Operations Excellence, Zalando SE

What you will learn about:

How might we design a way to data driven decision making? How can we utilize data in a way that it adds value to our internal customers taking human and machine into consideration.

Data is the backbone for further digital transformation and even if we have the technologies available and in place, we are challenged by bridging between theory and practice. This includes orchestration of data and merging from different sources or information systems. But it also requires a cultural shift and deeper understanding of human and machine collaboration to enable your organisation not only to understand the data but to interpret and use it. Reflect in this workshop on the WHY. Become clear on your goals and defining KPIs and metrics according to your needs not to your wishes. You must distinguish to transform if you sense that your practise might not match your set up of processes, technology and data anymore.

Download the presentation for free.

GBS: Recalibrating Our Delivery Model - Flexibilität durch gute Aufstellung für die Zukunft - Resilienz, Nachhaltigkeit, Digitalisierung und neue Arbeitsmodelle

Lars Hölzer

Head of Global Business Services

Fresenius Kabi

Lars Hölzer ist eine operative Führungskraft mit umfassenden Kenntnissen und mehr als 15 Jahren Führungserfahrung in den Bereichen Global Business Services (GBS) / Shared Services (SSC) und Business Process Outsourcing (BPO) in verschiedenen Branchen. Seit Mai 2022 ist er Leiter von GBS bei Fresenius Kabi. Der Ausbau der bestehenden GBS-Organisation zu CoE Services im Bereich F&A, weitere Migrationen in den Bereichen F&A, HR, Procurement und IT Services sowie die Steigerung der Effizienz in der bestehenden Organisation haben hohe Priorität.

Dieser Überblick gewährt Ihnen einen schnellen Einblick in die Highlights, das Teilnehmerprofil sowie die Networkingmöglichkeiten vor Ort. 

Ms. Koh is a global leader and a results-driven professional, focusing in the area of HR function, aspire to bring value to the business with optimized HR process chain enabled by best-in-class HR technology. Read her interview to get some insights on the beauty of globalization and the critical success factors for effective HR Operations globalization. 

Vivien Koh

Director HR Shared Services

Globalfoundries

Andreas Tagkalakis is a pragmatic and agile MBA professional with broad experience in leadership positions. Demonstrates a track record of successful growth results in multinational environments (OMV AG, Deutsche Telekom AG, Genpact LLC). Always open-minded with high personal standards of commitment and ethics. In this interview, he gives some insights on their transformation journey.

Andreas Tagkalakis MBA

Department Manager – Global Master Data

OMV Aktiengesellschaft

Interview with Kai-Eberhard Lueg, COO Siemens Global Business Services at Siemens AG. He has worked for 15 years in Shared Services and sees great chances ahead, especially with process digitalization gaining speed and great new platforms developing. Read his interview to get some insights on Siemens' Shared Services Journey, their ups and downs and lessons learned. 

Möchten Sie das volle Potenzial des globalen Master Data Managements entfesseln und sich auf eine transformative Reise zu einer verbesserten Datenverwaltung begeben? Einen Vorgeschmack gibt es hier! Laden Sie die Präsentation von Andreas Tagkalakis, Department Manager – Global Master Data an der OMV AG, herunter, die er letztes Jahr auf unserem Jahresforum Shared Services & Outsourcing Woche präsentiert hat. Darin zeigt er das "Global Master Data Management - Zielbild 2025" auf, den nachhaltigen Wechsel von der Datenpflege zur Datenverwaltung.

Als Teil der wegweisenden Digital Finance Transformation Roadmap von OMV bis 2025 beleuchtet diese Präsentation die zentrale Rolle des globalen MDM innerhalb dieses umfassenden Rahmens. Es wird auf die Herausforderungen eingegangen, die mit dem Übergang von dezentraler Datenpflege zu integrierter und harmonisierter Datenverwaltung einhergehen, und bietet wertvolle Einblicke sowie praktische Lösungen.

Vivien Koh, Director HR Shared Services at GLOBALFOUNDRIES talks about the beauty of globalization, lessons learnt in offshoring our processes, optimising HR process chains as well as key takeaways.

Shared Services and Global Business Services are doubling down on the cost-based value proposition to deliver more agility, value, and digitization. In combination, these capabilities are solidifying shared services’ role as a crucial driver of transformation and success. This visual analytics workbook showcases critical data and trends from European survey respondents. These topics will be explored in detail at Shared Services & Outsourcing Woche DACH, 19 - 21 November 2024, Berlin.

In this interactive report you will learn more about:

• DATA DIGITIZATION & ANALYTICS: What initiatives have you launched in support of “data digitization” (which has been a strategic priority for SSO/GBS in the past 2 years)?
• ENVIRONMENTAL, SOCIAL, AND GOVERNANCE (ESG): How can the SSO/GBS help meet your organization's ESG goals?
• IA OBJECTIVES & PRIORITIES: What are your top objectives in the next year?
• CUSTOMER EXPERIENCE AND CUSTOMER SATISFACTION: With respect to your business customer, what does “customer centricity” look like for your operations?
• END-TO-END PROCESS INTEGRATION: Is end-to-end process integration a top priority in the next year? 
• FUTURE-FOCUSED SHARED SERVICES: What is your main concern about risk today?
  

Accelerating Talent Impact Dynamically – Powered by GBS. How to leverage purpose, people growth, skills intelligence and dynamic capabilities as strategic perspective for GBS.

Die Rolle der digitalen Transformation in der Prozessoptimierung

Das Konzept des digitalen Wandels ist heute allgegenwärtig; ‚digitale Transformation‘ ist ein omnipräsentes Schlagwort. Gemeint ist die Integration von digitalen Technologien in verschiedene Unternehmensbereiche mit dem Ziel, die Arbeitsweise und Wertschöpfung des Unternehmens grundlegend zu verändern. Die tiefgreifenden Auswirkungen der digitalen Transformation zeigen sich mit am deutlichsten in der Prozessoptimierung, die sich in der Umwälzung von Global Business Services (GBS) als entscheidend erwiesen hat und dazu beiträgt, GBS-Ziele wie Effizienzsteigerung, Kostenreduzierung und allgemeine Leistungsverbesserung zu erreichen.

Die digitale Transformation ermöglicht es Unternehmen, Prozesse zu optimieren, datengestützte Entscheidungen zu treffen, Zusammenarbeit zu fördern, ein innovatives Kundenerlebnis zu gestalten und in einem Umfeld agil zu bleiben, das sich konstant im Wandel befindet. Digitaler Wandel ist nicht einfach die Übernahme von neuen Technologien, sondern vielmehr eine strategische Notwendigkeit mit dem Potential, die Geschäftsabläufe und Erfolgswege von Unternehmen im digitalen Zeitalter neu zu gestalten.

Lesen Sie mehr über die folgenden Themen, die ebenfalls auf der Shared Services & Outsourcing Woche 2024 besprochen werden:

• TECHNOLOGIE UND STRATEGIE
• RATIONALISIERTE KUNDENORIENTIERUNG
• DIE ROLLE VON CLOUD COMPUTING
• VERBESSERTE UNTERNEHMENSPROZESSE DURCH CLOUD COMPUTING
• DIE ROLLE DER ROBOTERGESTÜTZTEN PROZESSAUTOMATISIERUNG
• GBS-TRANSFORMATION MIT RPA
• DIE ROLLE DES MASCHINELLEN LERNENS
• GBS-TRANSFORMATION MIT ML