GBS 2025-2026: Value, Talent, Data, Agentic AI,
Prozesse & digitale Ecosysteme im Fokus
Echten Value durch AI Readiness, Datenqualität, Standardisierung der Prozesse und Customer-Centricity. Big 20 Year!

18. - 20. November 2025 | Waldorf Astoria Berlin, Germany

Interview: Strategic Initiatives Driving Kuehne+Nagel's GBS Transformation

Interview: Strategic Initiatives Driving Kuehne+Nagel's GBS Transformation


How Kuehne+Nagel Integrated Business Units and Service Centers for Optimal Performance. - Exclusive interview with Thomas Bloemen, Head - Global Services, @Kuehne + Nagel.


Key take-aways from this interview:

  1. Pivotal moments in Kuehne+Nagel's GBS transformation.
  2. Realization of potential in centralized operations.
  3. Strategies to bridge business units and service centers.
  4. Change management's role in fostering a business mindset.
  5. Talent optimization by integrating business unit talent.
  6. Enhancing customer experience through standardized processes.
  7. Success metrics for GBS transformation and impact.


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