China Market Report 2021 - State of the Shared Services and Outsourcing Industry

Last year marked a watershed in human history. In January 2020, facing an unprecedented new global threat, China found itself at the forefront of a soon-to-be pandemic and under pressure to rally together behind a common national purpose. With many multinationals including Disney, Nike, McDonald’s and Hyundai having come to rely on China’s efficient factories and increasingly affluent consumers, the impact of China’s markets shutting down was nothing short of revolutionary.

As a result of COVID-19, companies were forced to restrict travel to China or temporarily shut stores, offices, restaurants and theme parks. The disruption to Chinese manufacturers also rippled through global supply chains, making it difficult for many global as well as Chinese companies to obtain the goods critical for their operations.

This report focuses on five areas that we believe are most significant as shared services leaders in China plan to ‘stay ahead’:

• Talent Management 
• Future of Work
• Service Delivery
• Digital Data
• Intelligent Automation