Conference Day 1: 22 October 2019
8:00 am - 8:50 am Morning Refreshment and Registration
9:10 am - 9:40 am Practice, Refine, and Share the Future with User-oriented TCL Financial Shared Services Centre Innovation Road
A Bear Market for Labour’s Share, and a Raging Bull for Corporations
The Shared Services Model has taken China by storm.
Shared services centre needs careful management to reach their full financial and social potential. BPO and ITO industries faced an increasing threat of global instability and the return of protectionist sentiment in western economies, combined with the accelerated pace of technological innovation, continue to disrupt the industry.
TCL实业控股股份有限公司，TCL Industries Holdings Co.，Ltd
9:40 am - 10:10 am The Rise of Digital Global Business Services: Increasing Specialization & Technology Integration Driving Business Agility
The idea of global business services (GBS) has gained steam over the past few years, but it has also meant different things to different organisations. MANN+HUMMEL Gruppe spoke about the future of digital automation and shared how technology is solving many of the current outsourcing problems organizations and their customers experience today.
§ Highlight the challenges/opportunities we face in GBS today
§ How exactly does GBS go digital?
§ Align Business Objectives and Achieve Economies of Scale
§ Finding a Way to Standardise and Ramp Up Efficiency
§ Key Pillars: Defining Processes, Measuring KPIs and Knowledge Retention
Fua NipahChief Services Officer
10:10 am - 10:40 am Digital Business Strategy: Leading the Next-Generation Enterprise
In the digital-first business era, developing strategies and business models to rethink how your organization can thrive will be key to any organization’s future viability.
§ Charting Your Strategy for Next-Generation Business
§ Architecture as Interface: Advocating a Hybrid Design Approach for Interconnected Environment
§ Discover how business model works and how to make it work for you
§ See how self-service analytics can change the way organizations do business
Bright ZhouHuman Resources Director
10:40 am - 11:00 am Speed Networking Session
11:00 am - 11:30 am Morning Break
9 Roundtables - 2 Rotations @ 40 minutes each
Global Process Ownership11:30 am - 12:50 pm Shifting to a Digital Labour Force - Are We Ready?
PEOPLE MATTERS11:30 am - 12:50 pm Accessing to the Right Talent Through Variance of Costs Between Cities
PEOPLE MATTERS11:30 am - 12:50 pm Millennials & Diversity: Cultivating a Culture of Inclusion
GOVERNANCE11:30 am - 12:50 pm Leadership, Transparency, and Hierarchy – How Do You Influence Final Decisions?
12:50 pm - 1:50 pm Lunch and Networking Break
DATA & TECHNOLOGY3:00 pm - 3:30 pm Fire-Side Chat: ERP and Shared Services: What You Need to Know About Standardization and Centralization
E2E PROCESS RE-DESIGN2:00 pm - 2:30 pm Transform Enterprise Services Agility to Create Sustainable Business Performance
§ Business Agility
§ Multiplying Success with Continuous Improvement
§ Next-Level Corporate Support
William HungChief Financial Officer
E2E PROCESS RE-DESIGN2:30 pm - 3:00 pm Process Excellence: Critical Steps for Lean Champions
§ Strategy Deployment
§ Quality Management
§ Continuous Improvement
Lucy ZhaoHead of Shared Service Center Dalian
Bayer (China) Limited.
3:30 pm - 4:00 pm Afternoon Tea and Networking Break
4:00 pm - 4:30 pm Case Study: Siemens GBS Journey for Process Excellence
§ Stability versus Agility
§ Collaboration, Coordination and Competitive Advantages
§ Framework for Change Proficiency
Lynette ShaGBS P2P CN PS FAC
Siemens Ltd., China
4:30 pm - 5:00 pm Case Study: The Digitalisation of Global Mobility Strategy: Defining a GBS Strategy That’s Right for Your Business
-Supporting Diversifying business’ operation by special FSSC at FOSUN
-Putting FSSC into every stage of business value chain to achieve constant continuous improvement
-Cultivating multi-functional talents to strengthen “Global, Diversifies” business operation at FOSUN
5:00 pm - 5:30 pm Closing Keynote: BP’s Digital Transformation Journey to Drive Organization Sustainability
IT&S is at the heart of helping BP deliver its new business strategy of meeting the dual challenge and helping to drive the energy transition. With developments in technology progressively driving opportunity for a fast moving, safer, more competitive BP, we need to accelerate our modernization and transformation.
The Direction of Organization Visions and Results
Striking the Right Balance Between Employees and External Vendors
Strengthen Support with Digitalization