The idea of global business services (GBS) has gained steam over the past few years, but it has also meant different things to different organisations. MANN+HUMMEL Gruppe spoke about the future of digital automation and shared how technology is solving many of the current outsourcing problems organizations and their customers experience today.
§ Highlight the challenges/opportunities we face in GBS today
§ How exactly does GBS go digital?
§ Align Business Objectives and Achieve Economies of Scale
§ Finding a Way to Standardise and Ramp Up Efficiency
§ Key Pillars: Defining Processes, Measuring KPIs and Knowledge Retention
Chief Services Officer