Conference Day 1: 22 October 2019

8:00 am - 8:50 am Morning Refreshment and Registration

8:50 am - 9:10 am Opening Remarks from Chairperson

Lan Luo - 首席战略官, 票易通
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Lan Luo

首席战略官
票易通

9:10 am - 9:40 am Practice, Refine, and Share the Future with User-oriented TCL Financial Shared Services Centre Innovation Road

Xuejia Wang - TCL电子财务共享服务中心总监, TCL实业控股股份有限公司,TCL Industries Holdings Co.,Ltd
A Bear Market for Labour’s Share, and a Raging Bull for Corporations
 
The Shared Services Model has taken China by storm.
 
Shared services centre needs careful management to reach their full financial and social potential. BPO and ITO industries faced an increasing threat of global instability and the return of protectionist sentiment in western economies, combined with the accelerated pace of technological innovation, continue to disrupt the industry.
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Xuejia Wang

TCL电子财务共享服务中心总监
TCL实业控股股份有限公司,TCL Industries Holdings Co.,Ltd

9:40 am - 10:10 am The Rise of Digital Global Business Services: Increasing Specialization & Technology Integration Driving Business Agility

Fua Nipah - Chief Services Officer, MANN+HUMMEL GmbH
The idea of global business services (GBS) has gained steam over the past few years, but it has also meant different things to different organisations. MANN+HUMMEL Gruppe spoke about the future of digital automation and shared how technology is solving many of the current outsourcing problems organizations and their customers experience today.
 
§  Highlight the challenges/opportunities we face in GBS today
§  How exactly does GBS go digital?
§  Align Business Objectives and Achieve Economies of Scale
§  Finding a Way to Standardise and Ramp Up Efficiency
§  Key Pillars: Defining Processes, Measuring KPIs and Knowledge Retention
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Fua Nipah

Chief Services Officer
MANN+HUMMEL GmbH

10:10 am - 10:40 am Digital Business Strategy: Leading the Next-Generation Enterprise

Bright Zhou - Human Resources Director, MINTH Group
In the digital-first business era, developing strategies and business models to rethink how your organization can thrive will be key to any organization’s future viability.
 
§  Charting Your Strategy for Next-Generation Business
§  Architecture as Interface: Advocating a Hybrid Design Approach for Interconnected Environment
§  Discover how business model works and how to make it work for you
§  See how self-service analytics can change the way organizations do business
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Bright Zhou

Human Resources Director
MINTH Group

10:40 am - 11:00 am Speed Networking Session

11:00 am - 11:30 am Morning Break

9 Roundtables - 2 Rotations @ 40 minutes each

Global Process Ownership

11:30 am - 12:50 pm Reinventing Analytics: Using Well-Calibrated Data to Improve Business Planning
Daniel Kusmanto - Global Head HR Analytics, ASM

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Daniel Kusmanto

Global Head HR Analytics
ASM

Global Process Ownership

11:30 am - 12:50 pm Shifting to a Digital Labour Force - Are We Ready?
Kurt Bergmans - Head of Global IT Service Operations, British Petroleum
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Kurt Bergmans

Head of Global IT Service Operations
British Petroleum

Global Process Ownership

11:30 am - 12:50 pm Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
Lucy Zheng - Head of Finance Shared Services, AIA
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Lucy Zheng

Head of Finance Shared Services
AIA


PEOPLE MATTERS

11:30 am - 12:50 pm Accessing to the Right Talent Through Variance of Costs Between Cities
Vanessa Zhou - Senior Manager, Sony Mobile Communications
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Vanessa Zhou

Senior Manager
Sony Mobile Communications

PEOPLE MATTERS

11:30 am - 12:50 pm Millennials & Diversity: Cultivating a Culture of Inclusion
Sharmini Krishnan - Managing Director, Lufthansa Services Philippines

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Sharmini Krishnan

Managing Director
Lufthansa Services Philippines

PEOPLE MATTERS

11:30 am - 12:50 pm Taxonomy of BPO Services Delivery Model to Meet Desired Outcomes
Tony Liu - Director HRSSC, Samsung
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Tony Liu

Director HRSSC
Samsung


GOVERNANCE

11:30 am - 12:50 pm Gamifying Your Workplace & Empower Your Teams to Design More Products and Deliver Optimal CX in Your HRSSC
Bai Jing - HRSSC Director, Tencent
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Bai Jing

HRSSC Director
Tencent

GOVERNANCE

11:30 am - 12:50 pm Leadership, Transparency, and Hierarchy – How Do You Influence Final Decisions?
Fua Nipah - Chief Services Officer, MANN+HUMMEL GmbH
Leon Zhang - Deputy CFO and GM of FSSC, FOSUN
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Fua Nipah

Chief Services Officer
MANN+HUMMEL GmbH

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Leon Zhang

Deputy CFO and GM of FSSC
FOSUN

GOVERNANCE

11:30 am - 12:50 pm Leading Change: Why Transformation Efforts Fail in The New Digital Space
Neal Yang - China MyP&O Director, MARS
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Neal Yang

China MyP&O Director
MARS

12:50 pm - 1:50 pm Lunch and Networking Break

DATA & TECHNOLOGY

2:00 pm - 2:30 pm Solving the Data Conundrum: How Samsung Turns Big Data into Actionable Information
Tony Liu - Director HRSSC, Samsung

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Tony Liu

Director HRSSC
Samsung

DATA & TECHNOLOGY

2:30 pm - 3:00 pm How Automation in Financial Services Could Boost Revenue by Two-Fold
Xiuli Li - Head of FSSC, Mengnui Group
§  Strengthens the Controllership
§  Risk of Security Breach & Non-Compliance
§  Continuous Improvement
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Xiuli Li

Head of FSSC
Mengnui Group


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Jerry Huang | 黄峥嵘

IT Director - Asia Pacific | 亚太区IT总监
Vesuvius Zyarock Ceramics | 维苏威高级陶瓷(中国)有限公司

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Meizhong Wei

Vice President, CFO
Zhejiang Dahua Technology

E2E PROCESS RE-DESIGN

2:00 pm - 2:30 pm Transform Enterprise Services Agility to Create Sustainable Business Performance
William Hung - Chief Financial Officer, AECOM
§  Business Agility
§  Multiplying Success with Continuous Improvement
§  Next-Level Corporate Support
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William Hung

Chief Financial Officer
AECOM

E2E PROCESS RE-DESIGN

2:30 pm - 3:00 pm Process Excellence: Critical Steps for Lean Champions
Lucy Zhao - Head of Shared Service Center Dalian, Bayer (China) Limited.
§  Strategy Deployment
§  Quality Management
§  Continuous Improvement
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Lucy Zhao

Head of Shared Service Center Dalian
Bayer (China) Limited.

E2E PROCESS RE-DESIGN

3:00 pm - 3:30 pm Making Human Capital Analytics Work: Measuring the ROI of Human Capital Processes and Outcomes
Daniel Kusmanto - Global Head HR Analytics, ASM

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Daniel Kusmanto

Global Head HR Analytics
ASM

3:30 pm - 4:00 pm Afternoon Tea and Networking Break

4:00 pm - 4:30 pm Case Study: Siemens GBS Journey for Process Excellence

Lynette Sha - GBS P2P CN PS FAC, Siemens Ltd., China
§  Stability versus Agility
§  Collaboration, Coordination and Competitive Advantages
§  Framework for Change Proficiency
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Lynette Sha

GBS P2P CN PS FAC
Siemens Ltd., China

4:30 pm - 5:00 pm Case Study: The Digitalisation of Global Mobility Strategy: Defining a GBS Strategy That’s Right for Your Business

Sharmini Krishnan - Managing Director, Lufthansa Services Philippines
-Supporting Diversifying business’ operation by special FSSC at FOSUN
-Putting FSSC into every stage of business value chain to achieve constant continuous improvement
-Cultivating multi-functional talents to strengthen “Global, Diversifies” business operation at FOSUN
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Sharmini Krishnan

Managing Director
Lufthansa Services Philippines

5:00 pm - 5:30 pm Closing Keynote: BP’s Digital Transformation Journey to Drive Organization Sustainability

Kurt Bergmans - Head of Global IT Service Operations, British Petroleum
IT&S is at the heart of helping BP deliver its new business strategy of meeting the dual challenge and helping to drive the energy transition. With developments in technology progressively driving opportunity for a fast moving, safer, more competitive BP, we need to accelerate our modernization and transformation.

 The Direction of Organization Visions and Results
 Striking the Right Balance Between Employees and External Vendors
 Strengthen Support with Digitalization
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Kurt Bergmans

Head of Global IT Service Operations
British Petroleum

5:30 pm - 6:00 pm Chairman Closing Remarks & End of Main Conference Day 1

5:40 pm - 8:10 pm SSON IMPACT AWARDS COCKTAIL RECEPTION