22 - 23 October, 2019 |
Shanghai, China

Conference Day 1: 22 October 2019

8:00 am - 8:50 am Morning Refreshment and Registration

8:50 am - 9:10 am Opening Remarks from Chairperson

9:10 am - 9:40 am The Current State-of-Play for the SS&O Model in China

A Bear Market for Labour’s Share, and a Raging Bull for Corporations
 
The Shared Services Model has taken China by storm.
 
Shared services centre needs careful management to reach their full financial and social potential. BPO and ITO industries faced an increasing threat of global instability and the return of protectionist sentiment in western economies, combined with the accelerated pace of technological innovation, continue to disrupt the industry.
Greg Au-Yeung, Chief Information Officer at Saxo Bank

Greg Au-Yeung

Chief Information Officer
Saxo Bank

9:40 am - 10:10 am The Rise of Digital Global Business Services: Increasing Specialization & Technology Integration Driving Business Agility

The idea of global business services (GBS) has gained steam over the past few years, but it has also meant different things to different organisations. MANN+HUMMEL Gruppe spoke about the future of digital automation and shared how technology is solving many of the current outsourcing problems organizations and their customers experience today.
 
§  Highlight the challenges/opportunities we face in GBS today
§  How exactly does GBS go digital?
§  Align Business Objectives and Achieve Economies of Scale
§  Finding a Way to Standardise and Ramp Up Efficiency
§  Key Pillars: Defining Processes, Measuring KPIs and Knowledge Retention
Fua Nipah, Vice President, Global Business and Technical Solutions (GBTS) at MANN+HUMMEL GmbH

Fua Nipah

Vice President, Global Business and Technical Solutions (GBTS)
MANN+HUMMEL GmbH

10:10 am - 10:40 am Digital Business Strategy: Leading the Next-Generation Enterprise

In the digital-first business era, developing strategies and business models to rethink how your organization can thrive will be key to any organization’s future viability.
 
§  Charting Your Strategy for Next-Generation Business
§  Architecture as Interface: Advocating a Hybrid Design Approach for Interconnected Environment
§  Discover how business model works and how to make it work for you
§  See how self-service analytics can change the way organizations do business
Chan Hoon Chuah, Vice President HR for Global Functions at DHL

Chan Hoon Chuah

Vice President HR for Global Functions
DHL

10:40 am - 11:00 am Speed Networking Session

11:00 am - 11:30 am Morning Break

Case Study


Stream A: Talent & Culture

11:40 am - 12:10 pm Case Study: The Digitalisation of Global Mobility Strategy: Defining a GBS Strategy That’s Right for Your Business
-Supporting Diversifying business’ operation by special FSSC at FOSUN
-Putting FSSC into every stage of business value chain to achieve constant continuous improvement
-Cultivating multi-functional talents to strengthen “Global, Diversifies” business operation at FOSUN
Charise Le, Senior Vice President of Human Resources at Schneider Electric

Charise Le

Senior Vice President of Human Resources
Schneider Electric


Stream A: Talent & Culture

12:30 pm - 1:10 pm Case Study: Talent & Change Management on the Path to Digital Transformation
§  Strategy for Digital Talent Crunch
§  Managing Transitions
§  Charting Today’s Culture
Mark Ni, Human Resource Director at WuXi AppTec China

Mark Ni

Human Resource Director
WuXi AppTec China


Stream B: Data & Technology

11:40 am - 12:10 pm Case Study: Digital Globalization: Digitisation Pursuits with Data Governance Strategy
§  Digital Operating Model
§  Digital Execution (as shared services)
§  Improve consistency by adopting best practices
Jack Woo, Director, Head of Digital at CBRE

Jack Woo

Director, Head of Digital
CBRE

Stream B: Data & Technology

12:10 pm - 12:40 pm Case Study: How Automation in Financial Services Could Boost Revenue by Two-Fold
§  Strengthens the Controllership
§  Risk of Security Breach & Non-Compliance
§  Continuous Improvement

Stream C: E2E Process Re-Design

11:40 am - 12:10 pm Case Study: Digital Leadership with Centre of Excellence
§  Stability versus Agility
§  Collaboration, Coordination and Competitive Advantages
§  Framework for Change Proficiency

Stream C: E2E Process Re-Design

12:10 pm - 12:40 pm Case Study: Process Excellence: Critical Steps for Lean Champions
§  Strategy Deployment
§  Quality Management
§  Continuous Improvement
Lucy Zhao, Head of SSC at Bayer

Lucy Zhao

Head of SSC
Bayer

12:40 pm - 1:40 pm Lunch and Networking Break

Case Study

Stream A: Talent & Culture

1:40 pm - 2:10 pm Case Study: Creating a Talent Advantage in Emerging Market: How to Attract and Keep the Best People
§  Essentials HR Metrics
§  Increase the calibre of your players
§  Process & Best Practices
Lynette Sha, Head of Shared Services at Siemens

Lynette Sha

Head of Shared Services
Siemens

Lynette Sha, Head of Shared Services at Siemens

Lynette Sha

Head of Shared Services
Siemens

Stream A: Talent & Culture

2:10 pm - 2:40 pm Case Study on McDonald’s: A Culture of Developing Leaders

Christina Zhang, General Manager, McDonald’s APMEA at McDonalds

Christina Zhang

General Manager, McDonald’s APMEA
McDonalds

Stream B: Data & Technology

2:10 pm - 2:50 pm Case Study: Making Human Capital Analytics Work: Measuring the ROI of Human Capital Processes and Outcomes
§  Benchmark Data
§  Data Visualization
§  Design Process Improve your HR support functions
Daniel Kusmanto, Global Head HR Analytics at ASM

Daniel Kusmanto

Global Head HR Analytics
ASM

Stream B: Data & Technology

2:10 pm - 2:40 pm Solving the Data Conundrum: How Samsung Turns Big Data into Actionable Information

Tony Liu, Director HRSSC at Samsung

Tony Liu

Director HRSSC
Samsung

Stream C: E2E Process Re-Design

1:40 pm - 2:10 pm Case Study: Transform Enterprise Services Agility to Create Sustainable Business Performance
§  Business Agility
§  Multiplying Success with Continuous Improvement
§  Next-Level Corporate Support
Richard Dougan, Regional Procurement Director at Jones Lang LaSalle

Richard Dougan

Regional Procurement Director
Jones Lang LaSalle

Stream C: E2E Process Re-Design

2:10 pm - 2:40 pm HSBC’s: Streamline and Automate Workflows to Reduce Costs

Jenny Jiang

Centre Director GSC China
HSBC

2:40 pm - 3:10 pm Afternoon Tea and Networking Break

15 Roundtables - 3 Rotations @ 40 minutes each

Global Process Ownership

3:10 pm - 5:10 pm Reinventing Analytics: Using Well-Calibrated Data to Improve Business Planning

Daniel Kusmanto, Global Head HR Analytics at ASM

Daniel Kusmanto

Global Head HR Analytics
ASM

Global Process Ownership

3:10 pm - 5:10 pm Payroll Innovation: Using AI ‘Chatbots’ to Streamline Your Payroll Process

Global Process Ownership

3:10 pm - 5:10 pm Shifting to a Digital Labour Force - Are We Ready?

Andy Wang

HR Director
Cummins

Global Process Ownership

3:30 pm - 5:30 pm Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
Arulnageswaran Aruleswaran, Digital Transformation and Operation Excellence Director at Geodis

Arulnageswaran Aruleswaran

Digital Transformation and Operation Excellence Director
Geodis

Global Process Ownership

3:10 pm - 5:10 pm Value Delivery Strategy: Integration at the Global Level
Fua Nipah, Vice President, Global Business and Technical Solutions (GBTS) at MANN+HUMMEL GmbH

Fua Nipah

Vice President, Global Business and Technical Solutions (GBTS)
MANN+HUMMEL GmbH


PEOPLE MATTERS

3:10 pm - 5:10 pm Accessing to the Right Talent Through Variance of Costs Between Cities
Charise Le, Senior Vice President of Human Resources at Schneider Electric

Charise Le

Senior Vice President of Human Resources
Schneider Electric

PEOPLE MATTERS

3:10 pm - 5:10 pm Millennials & Diversity: Cultivating a Culture of Inclusion

Chan Hoon Chuah, Vice President HR for Global Functions at DHL

Chan Hoon Chuah

Vice President HR for Global Functions
DHL

PEOPLE MATTERS

3:10 pm - 5:10 pm Taxonomy of BPO Services Delivery Model to Meet Desired Outcomes
Tony Liu, Director HRSSC at Samsung

Tony Liu

Director HRSSC
Samsung

PEOPLE MATTERS

3:10 pm - 5:10 pm Transforming to a Virtual Workforce Using Self-Service Tool

PEOPLE MATTERS

3:10 pm - 5:10 pm Leading Change: Why Transformation Efforts Fail in The New Digital Space
Neal Yang, China MyP&O Director at MARS

Neal Yang

China MyP&O Director
MARS


GOVERNANCE

3:10 pm - 5:10 pm Leadership, Transparency, and Hierarchy – How Do You Influence Final Decisions?
Mark Ni, Human Resource Director at WuXi AppTec China

Mark Ni

Human Resource Director
WuXi AppTec China

GOVERNANCE

3:10 pm - 5:10 pm Driving Process Standardisation: Governance Control and Management Structures
Leon Zhang, Deputy CFO and GM of FSSC at FOSUN

Leon Zhang

Deputy CFO and GM of FSSC
FOSUN

GOVERNANCE

3:10 pm - 5:10 pm Governing Service-Level Agreements through Captive Shared Services Centre
Richard Dougan, Regional Procurement Director at Jones Lang LaSalle

Richard Dougan

Regional Procurement Director
Jones Lang LaSalle

GOVERNANCE

3:10 pm - 5:10 pm Design Thinking: Using Digital to Humanize Process
Jack Woo, Director, Head of Digital at CBRE

Jack Woo

Director, Head of Digital
CBRE

GOVERNANCE

3:10 pm - 5:10 pm Achieving Minimal Human Intervention and Lower Error Rates from Finance Process Automation

5:10 pm - 5:40 pm Chairman Closing Remarks & End of Main Conference Day 1