Conference Day 1: Tuesday, 23 March 2021

8:00 am - 9:00 am Morning Refreshment and Registration

9:00 am - 9:20 am Chairperson Opening

Lan Luo - CSO & Special Assistant to CEO, Xforceplus
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Lan Luo

CSO & Special Assistant to CEO
Xforceplus

9:20 am - 10:00 am Envisioning the Future of Shared Services in China Towards a Digital GBS

Dennis Liu - Head, Philips GBS Suzhou hub

Opening Keynote

·        Building key areas of growth in higher value-added activities

·        Identifying digital enablers that can scale across different sectors - digital infrastructure, digital talent, digital ecosystems and digital security

·        Knowing the degree of digitalisation and the intensity of the process to reap true benefit of a digital organisation

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Dennis Liu

Head
Philips GBS Suzhou hub

10:00 am - 10:40 am Prioritising and Fast-Tracking Your SSO Transformation in The New Normal

Andy Wang - Regional Leader, Cummins Business Services Northeast Asia


·        Revisiting the purpose and value of Shared Services in businesses

·        Evaluating areas of transformation and fast-tracking investment priorities for SSOs

·        Addressing foreseeable challenges and potential solutions to help businesses navigate through this transformative phase

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Andy Wang

Regional Leader
Cummins Business Services Northeast Asia

10:40 am - 11:10 am Morning Break

11:10 am - 11:40 am Strategising your Journey Towards Recovery and Emerge Stronger from the Pandemic

Tony Liu - Director HRSSC, Samsung


·        Navigating leadership challenges in the flexible and work-from-home era

·        Understanding how the new normal impacts SSO operations

·        Enabling a hybrid workforce to drive agility, continuity and mobility


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Tony Liu

Director HRSSC
Samsung

11:40 am - 12:10 pm Designing a Sustainable and Flexible Working Model with Digital Tools

Abby Zhao - Cargill Business Services Global Project Management Office Lead/Nanjing Center Lead, Cargill Business Services Nanjing


·        Segmenting job nature by process driven and paper dependent for the right office to work-from-home ratio

·        Creating a formal structure for the SSC and operationalise flex working model

·        Analysing business calendar pattern and implementing seat management tool to support a flexible workforce

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Abby Zhao

Cargill Business Services Global Project Management Office Lead/Nanjing Center Lead
Cargill Business Services Nanjing

12:10 pm - 1:10 pm Networking Lunch

Interactive Discussion Group (IDG): 2 Rotations @ 50 Minutes Each

Technology

1:10 pm - 2:00 pm SSC Value Generation in The Digital-era
Laurence He - Director, Global Business Development, China & Taiwan Market, TMF Group
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Laurence He

Director, Global Business Development, China & Taiwan Market
TMF Group

Technology

2:50 pm - 3:20 pm Afternoon Tea & Networking Break

Process

1:10 pm - 2:50 pm Process: Successful Planning & Launching of Non-Traditional Services Though Process Reengineering
Zhan Yuqi - Head of Process Excellence and Transformation, GC, AECOM
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Zhan Yuqi

Head of Process Excellence and Transformation, GC
AECOM

Process

2:50 pm - 3:20 pm Afternoon Tea & Networking Break

Experience

1:10 pm - 2:50 pm Experience: Creating a Seamless Digital Employee Experience

Experience

2:50 pm - 3:20 pm Afternoon Tea & Networking Break

3:20 pm - 3:50 pm Strategising Talent Management to Support Next Generation Digital SSCs

Neal Yang - China MyP&O Director, MARS

·        Upskilling and retooling your workforce through job rotation, upskilling and capability building

·        Talent management for retention and incubation especially for Gen Z new-age workforce

·        Supporting a digital workforce and embracing the new employee experience

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Neal Yang

China MyP&O Director
MARS

3:50 pm - 4:20 pm Commercialising Talent Management to Create Measurable Value to HRSSCs

Jenny Zhang - Partner Resource Director, Starbucks

·        Developing appropriate and unique KPIs with stakeholders based on department goals

·        Creating KPIs that is value and goal-based using data-driven metrics and allocating efforts to organisation’s profitability

·        Moving towards a sustainable digital HR function in the new normal

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Jenny Zhang

Partner Resource Director
Starbucks

4:20 pm - 4:20 pm Chairperson Closing Address & End of Conference Day One