Conference Day 2: Wednesday, 24 March 2021

8:00 am - 9:00 am Morning Refreshments & Registration

9:00 am - 9:10 am Opening Address by Chairman

9:10 am - 9:40 am Future-Proofing Business Processes in a New Pandemic-Informed World

Xiao Hang Liu - GM Dalian Business Center & Finance Director GBS, Marelli

·        Upgrading ERP and ensuring a seamless integration with process automation tools

·        Condensing workflow and achieving backend process standardisation

·        Considering IT solution providers to ensure a robust system to support and sustain business process transformation

img

Xiao Hang Liu

GM Dalian Business Center & Finance Director GBS
Marelli

9:40 am - 10:30 am Panel discussion: Enabling Digital Acceleration Through New Age Technology, Process Reengineering and Change Management

Young Qu - APAC VP of Centre of Expertise, RS Components
Ben Huang - Senior Director, Head of Innovate & Simplify/NexTech, Walmart China
Roy Zhao - Business Manager, Shared Services, China,, HSBC


·        Aligning strategic goals and resources to achieve digitisation

·        Identifying the necessary steps to create the “right” corporate culture and manage change

·        Mitigating risk when integrating legacy and new technology along with change-related process problems

img

Young Qu

APAC VP of Centre of Expertise
RS Components

img

Ben Huang

Senior Director, Head of Innovate & Simplify/NexTech
Walmart China

Roy Zhao

Business Manager, Shared Services, China,
HSBC

10:30 am - 11:00 am Morning Refreshments & Networking Break

11:30 am - 12:00 pm Operationalising a Non-Traditional, Cross-Functional SSC to Support Finance, Operations, KYC, Compliance and Customer Services

Selina Gao - Head of SSC, Vistra

·        Operationalising SSC in 12 months reaching 100 employees

·        Exploring how automation tools can help with enabling SSC operate at maximum efficiency

·        Learnings from cross-functional collaboration to achieve end-to-end process automation

Selina Gao

Head of SSC
Vistra

11:30 am - 12:00 pm Humanising Customer Experience for Your Shared Services Needs in a Digital Era

·        Gaining insight into how to create a culture of putting customer at the heart of what companies do

·        Strategising to combining digital and human transformation to gain competitive advantage in your CX strategy

·        Recognising the importance of uniting expectations of customers, distributors and value chain employees to deliver greater value and improved efficiencies

12:00 pm - 1:00 pm Networking Lunch

Interactive Discussion Group (IDG): 2 Rotations @ 50 Minutes Each

Human Resources

1:10 pm - 2:50 pm Exploring HR Tech: Employee Experience & Management
Maria Fernanda Mora Vinueza - Director Human Resources, GM China
img

Maria Fernanda Mora Vinueza

Director Human Resources
GM China

Human Resources

1:10 pm - 2:50 pm Human Resources: Adopting AI for Recruitment and Interview process

Human Resources

2:50 pm - 3:20 pm Afternoon Tea and Networking Break

Finance

1:10 pm - 2:50 pm Finance: Implementing e-Invoicing System in Your SSC

Finance

1:10 pm - 2:50 pm Finance: Solving Difficulty of Employee Reimbursement with Cloud-based Intelligent FSS System

Finance

2:50 pm - 3:20 pm Afternoon Tea and Networking Break

Operations

1:10 pm - 2:50 pm Operations: Addressing the Challenges of AI-Driven RPA to Achieve SSC Operation Excellence

Operations

1:10 pm - 2:50 pm Operations: Serving Your Customer 24/7/365 with AI-Powered Chatbots

Operations

2:50 pm - 3:20 pm Afternoon Tea and Networking Break

3:20 pm - 3:50 pm Digitising End-to-End Employee Journey for Greater HR Process Efficiency

Liu Chang - Group Director of COE Total Rewards & Performance & HRSSC & HRIS, JULIVE

·        Mapping employee journey and standardising HR processes to enable digitisation and automation

·        Integrating E-onboard, E-contact, E-Signature seamlessly with HRMS

·        Ensuring employee data protection in a digitised environment

img

Liu Chang

Group Director of COE Total Rewards & Performance & HRSSC & HRIS
JULIVE

3:50 pm - 4:20 pm Saving Time, Cost and Achieving Geographic Freedom by Full Swinging Towards Cloud “Everything”

·        Addressing the concern of IT Security in implementing cloud technology

·        Managing migration project timeline and cost from desktop to cloud

·        Identifying software & tools needed to integrate different departments onto Cloud 

4:20 pm - 4:20 pm Chairperson’s Closing Summary & End of Conference