23 - 24 March, 2021
| Shanghai, China
Conference Day 2: Wednesday, 24 March 2021
8:00 am - 9:00 am
Morning Refreshments & Registration
9:00 am - 9:10 am
Opening Address by Chairman
9:10 am - 9:40 am
Future-Proofing Business Processes in a New Pandemic-Informed World
Xiao Hang Liu -
GM Dalian Business Center & Finance Director GBS,
Marelli
· Upgrading ERP and ensuring a seamless integration with process automation tools
· Condensing workflow and achieving backend process standardisation
· Considering IT solution providers to ensure a robust system to support and sustain business process transformation
9:40 am - 10:30 am
Panel discussion: Enabling Digital Acceleration Through New Age Technology, Process Reengineering and Change Management
Young Qu -
APAC VP of Centre of Expertise,
RS Components
Ben Huang - Senior Director, Head of Innovate & Simplify/NexTech, Walmart China
Roy Zhao - Business Manager, Shared Services, China,, HSBC
· Aligning strategic goals and resources to achieve digitisation
· Identifying the necessary steps to create the “right” corporate culture and manage change
· Mitigating risk when integrating legacy and new technology along with change-related process problems
Roy Zhao
Business Manager, Shared Services, China,HSBC
10:30 am - 11:00 am
Morning Refreshments & Networking Break
11:30 am - 12:00 pm
Operationalising a Non-Traditional, Cross-Functional SSC to Support Finance, Operations, KYC, Compliance and Customer Services
Selina Gao -
Head of SSC,
Vistra
· Operationalising SSC in 12 months reaching 100 employees
· Exploring how automation tools can help with enabling SSC operate at maximum efficiency
· Learnings from cross-functional collaboration to achieve end-to-end process automation
Selina Gao
Head of SSCVistra
11:30 am - 12:00 pm
Humanising Customer Experience for Your Shared Services Needs in a Digital Era
· Gaining insight into how to create a culture of putting customer at the heart of what companies do
· Strategising to combining digital and human transformation to gain competitive advantage in your CX strategy
· Recognising the importance of uniting expectations of customers, distributors and value chain employees to deliver greater value and improved efficiencies
12:00 pm - 1:00 pm
Networking Lunch
Interactive Discussion Group (IDG): 2 Rotations @ 50 Minutes Each
Human Resources
1:10 pm - 2:50 pm Exploring HR Tech: Employee Experience & Management Maria Fernanda Mora Vinueza - Director Human Resources, GM China
Human Resources
1:10 pm - 2:50 pm Human Resources: Adopting AI for Recruitment and Interview processHuman Resources
2:50 pm - 3:20 pm Afternoon Tea and Networking BreakFinance
1:10 pm - 2:50 pm Finance: Implementing e-Invoicing System in Your SSCFinance
1:10 pm - 2:50 pm Finance: Solving Difficulty of Employee Reimbursement with Cloud-based Intelligent FSS SystemFinance
2:50 pm - 3:20 pm Afternoon Tea and Networking BreakOperations
1:10 pm - 2:50 pm Operations: Addressing the Challenges of AI-Driven RPA to Achieve SSC Operation ExcellenceOperations
1:10 pm - 2:50 pm Operations: Serving Your Customer 24/7/365 with AI-Powered ChatbotsOperations
2:50 pm - 3:20 pm Afternoon Tea and Networking Break
3:20 pm - 3:50 pm
Digitising End-to-End Employee Journey for Greater HR Process Efficiency
Liu Chang -
Group Director of COE Total Rewards & Performance & HRSSC & HRIS,
JULIVE
· Mapping employee journey and standardising HR processes to enable digitisation and automation
· Integrating E-onboard, E-contact, E-Signature seamlessly with HRMS
· Ensuring employee data protection in a digitised environment
3:50 pm - 4:20 pm
Saving Time, Cost and Achieving Geographic Freedom by Full Swinging Towards Cloud “Everything”
· Addressing the concern of IT Security in implementing cloud technology
· Managing migration project timeline and cost from desktop to cloud
· Identifying software & tools needed to integrate different departments onto Cloud
