22 - 23 October, 2019 |
The Westin Bund Center, Shanghai, China

Conference Day 2: 23 October 2019

9:00 am - 9:10 am Opening Address by Chairman

Phoebe Chen, GM, BPO/HRO/SSCs APAC at Career International

Phoebe Chen

GM, BPO/HRO/SSCs APAC
Career International

9:10 am - 9:50 am The Future Tech: How Digital Can Turbocharge Next-Generation E2E Customer Experience Management and Improvement?

§  Foster customer-centric design process and organisation culture
§  The virtual remote work programme for multigeneration workforce
§  Establishing a new standard of customer experience
Yongjun Qu, APAC Vice President at RS Components

Yongjun Qu

APAC Vice President
RS Components

§  Roles Replacement by Virtual Robots, Mimicking Human Actions and Interacting with Multiple systems
§  Intelligent expense management for pattern recognition, increasing the percentage of automatic processing
§  Multi-lingual, Interpretive Voice Response Solutions: Virtual agents in call centres, offering services in several languages on a 24/7 basis
Charise Le, Senior Vice President of Human Resources at Schneider Electric

Charise Le

Senior Vice President of Human Resources
Schneider Electric

Lynette Sha, GBS P2P CN PS FAC at Siemens Ltd., China

Lynette Sha

GBS P2P CN PS FAC
Siemens Ltd., China

Johnny Zheng, Global IT Operations Director and MGS Hub Leader at MARS

Johnny Zheng

Global IT Operations Director and MGS Hub Leader
MARS

Yongjun Qu, APAC Vice President at RS Components

Yongjun Qu

APAC Vice President
RS Components

Xuejia Wang, TCL电子财务共享服务中心总监 at TCL实业控股股份有限公司,TCL Industries Holdings Co.,Ltd

Xuejia Wang

TCL电子财务共享服务中心总监
TCL实业控股股份有限公司,TCL Industries Holdings Co.,Ltd

10:30 am - 11:00 am Panel Discussion: Top 20 Most Admired SSOs 2019 Benchmarking Exclusive

How The 2019 Most Admired SSOs Use Metrics & Benchmarking to Drive Serious Growth
 
SSOs have always been focused on monitoring KPIs and keeping close tabs on how benchmarking can drive best-in-class performance. However, practical application of all those numbers is different, and it can be a challenge to know if you are even evaluating the right numbers. 
 
During this session, two practitioners from SSON’s 2019 “Most Admired SSOs” will highlight the top metrics used in their organization and discuss the real business benefits from crunching the aggregated data of their peer set and beyond. 

11:00 am - 11:10 am Live Polling and Benchmarking

11:10 am - 11:40 am Morning Refreshments & Networking Break

[INNOVATION] Leveraging Automation with The New Cognitive and Artificial Intelligence Capabilities

11:40 am - 1:00 pm The Rise of the Robots: Why Automation Fail and What You Can Do About It
Yuqi Zhan, Finance Controller at AECOM

Yuqi Zhan

Finance Controller
AECOM

[INNOVATION] Leveraging Automation with The New Cognitive and Artificial Intelligence Capabilities

11:40 am - 1:00 pm Automating finance shared service transformation with FOSUN
Wei Xu, GM of FSSC at FOSUN

Wei Xu

GM of FSSC
FOSUN

[INNOVATION] Leveraging Automation with The New Cognitive and Artificial Intelligence Capabilities

11:40 am - 1:00 pm Solving an Over-Complex Global ERP Implementation
Jerry Huang  | 黄峥嵘, IT Director - Asia Pacific | 亚太区IT总监 at Vesuvius Zyarock Ceramics | 维苏威高级陶瓷(中国)有限公司

Jerry Huang | 黄峥嵘

IT Director - Asia Pacific | 亚太区IT总监
Vesuvius Zyarock Ceramics | 维苏威高级陶瓷(中国)有限公司

[INNOVATION] Leveraging Automation with The New Cognitive and Artificial Intelligence Capabilities

11:40 am - 1:00 pm Extracting Value in Big Data to Enable Smart Financing
Xiuli Li, Head of FSSC at Mengnui Group

Xiuli Li

Head of FSSC
Mengnui Group

Next Generation of Shared Services: The Global Ambition

11:40 am - 1:00 pm More Cash, Less Cost: Next Generation Procure-to-Pay (P2P) Operations
Peter Wu, Vice General Manager, Finance Centre at Red Star Macalline Group

Peter Wu

Vice General Manager, Finance Centre
Red Star Macalline Group

Next Generation of Shared Services: The Global Ambition

11:40 am - 1:00 pm Expert Insights on Business Process Outsourcing: Hybrid Model Driving Cost & Quality Advantages
Bright Zhou, Human Resources Director at MINTH Group

Bright Zhou

Human Resources Director
MINTH Group

Next Generation of Shared Services: The Global Ambition

11:40 am - 1:00 pm Expert Insights on Business Processes in Financial Shared Service Centers

Wenxia Li

Finance Shared Services General Manager
China Continent Insurance

Next Generation of Shared Services: The Global Ambition

11:40 am - 1:00 pm Guiding Principles to Build-Your-Own Artificial Intelligence Centre of Excellence
Sam Sheng, Finance Director, Shanghai SSC at Medtronic

Sam Sheng

Finance Director, Shanghai SSC
Medtronic

1:00 pm - 2:00 pm Lunch & Networking Break

2:00 pm - 2:30 pm Best Practices 1: Innovation in Aviation Industry – China Eastern Airlines Digital Transformation


Shawn Wang, Head of Data Labs at China Eastern Airlines

Shawn Wang

Head of Data Labs
China Eastern Airlines

2:30 pm - 3:00 pm Best Practices 2: Unlocking Flexibility & Adaptability with FOSUN Transformation Strategies


Leon Zhang, Deputy CFO and GM of FSSC at FOSUN

Leon Zhang

Deputy CFO and GM of FSSC
FOSUN

3:10 pm - 3:40 pm Afternoon Tea & Networking Break

3:30 pm - 4:00 pm Breakthrough Project Management – From Vendors to Stakeholders


Ted (Di) Wen, Operation Director of Shared Services at C&M First Services Inc.

Ted (Di) Wen

Operation Director of Shared Services
C&M First Services Inc.

4:30 pm - 5:00 pm What Does the Future of Finance Shared Services Look Like at Wanda Group?


Dexun Wang, General Manager at Wanda Group

Dexun Wang

General Manager
Wanda Group

4:30 pm - 4:40 pm Chairman Closing Remarks

4:40 pm - 4:50 pm END OF MAIN CONFERENCE DAY 2