· Upgrading ERP and ensuring a seamless integration with process automation tools
· Condensing workflow and achieving backend process standardisation
· Considering IT solution providers to ensure a robust system to support and sustain business process transformation
· Aligning strategic goals and resources to achieve digitisation
· Identifying the necessary steps to create the “right” corporate culture and manage change
· Mitigating risk when integrating legacy and new technology along with change-related process problems
· Operationalising SSC in 12 months reaching 100 employees
· Exploring how automation tools can help with enabling SSC operate at maximum efficiency
· Learnings from cross-functional collaboration to achieve end-to-end process automation
· Gaining insight into how to create a culture of putting customer at the heart of what companies do
· Strategising to combining digital and human transformation to gain competitive advantage in your CX strategy
· Recognising the importance of uniting expectations of customers, distributors and value chain employees to deliver greater value and improved efficiencies
· Mapping employee journey and standardising HR processes to enable digitisation and automation
· Integrating E-onboard, E-contact, E-Signature seamlessly with HRMS
· Ensuring employee data protection in a digitised environment
· Addressing the concern of IT Security in implementing cloud technology
· Managing migration project timeline and cost from desktop to cloud
· Identifying software & tools needed to integrate different departments onto Cloud