Vice President, Global Business and Technical Solutions (GBTS)
Conference Day 1: 22 October 2019
Tuesday, October 22nd, 2019
9:40 AM The Rise of Digital Global Business Services: Increasing Specialization & Technology Integration Driving Business Agility
The idea of global business services (GBS) has gained steam over the past few years, but it has also meant different things to different organisations. MANN+HUMMEL Gruppe spoke about the future of digital automation and shared how technology is solving many of the current outsourcing problems organizations and their customers experience today.
§ Highlight the challenges/opportunities we face in GBS today
§ How exactly does GBS go digital?
§ Align Business Objectives and Achieve Economies of Scale
§ Finding a Way to Standardise and Ramp Up Efficiency
§ Key Pillars: Defining Processes, Measuring KPIs and Knowledge Retention