Lynette Sha

GBS P2P CN PS FAC Siemens Ltd., China

Conference Day 1: 22 October 2019

Tuesday, October 22nd, 2019

4:00 PM Case Study: Siemens GBS Journey for Process Excellence

§  Stability versus Agility
§  Collaboration, Coordination and Competitive Advantages
§  Framework for Change Proficiency

Conference Day 2: 23 October 2019

Wednesday, October 23rd, 2019

9:50 AM Panel discussion: Intelligent Process Automation Re-Design for Seamless Digital Experience

§  Roles Replacement by Virtual Robots, Mimicking Human Actions and Interacting with Multiple systems
§  Intelligent expense management for pattern recognition, increasing the percentage of automatic processing
§  Multi-lingual, Interpretive Voice Response Solutions: Virtual agents in call centres, offering services in several languages on a 24/7 basis

Check out the incredible speaker line-up to see who will be joining Lynette.

Download The Latest Agenda