Head of Human Resources
Amazon Operations Services Philippines, Inc
Conference Day 1
Tuesday, August 14th, 2018
11:55 AM Your People are Your Greatest Asset! Transitioning from labor arbitrage to a WINNING talent management programme
An outright to the lack of definition on retained/governance team causes implementation issues to keep the best people in the business process experience.
Understand how to retain the best talent and exercising the best practices in knowledge transfer to keep business as usual.
3:35 PM CASE STUDY: Key Success Factors of the multifunctional Shared Services implementation – The Solutions to Unified communications in Shared Services
AMEX adopted multiple SSCs functioning in coordination on a 24-hour timeline to keep the business operating without interruption. Each centre is equidistant from the other, in terms of time zone. This way, as the business hours of one region, ends, the responsibilities are rolled over westward to the next region’s SSC. AMEX model prevents a global organisation relying on single local office but allows the company to offer around-the-clock customer support.