13 - 16 August, 2019 | New World Makati Hotel, Makati City, Philippines
Danreb Oira, Head of Human Resources at Amazon Operations Services Philippines, Inc

Danreb Oira

Head of Human Resources
Amazon Operations Services Philippines, Inc

Conference Day 1

Tuesday, August 14th, 2018

11:55 AM Your People are Your Greatest Asset! Transitioning from labor arbitrage to a WINNING talent management programme

An outright to the lack of definition on retained/governance team causes implementation issues to keep the best people in the business process experience.
Understand how to retain the best talent and exercising the best practices in knowledge transfer to keep business as usual.

3:35 PM CASE STUDY: Key Success Factors of the multifunctional Shared Services implementation – The Solutions to Unified communications in Shared Services

AMEX adopted multiple SSCs functioning in coordination on a 24-hour timeline to keep the business operating without interruption. Each centre is equidistant from the other, in terms of time zone. This way, as the business hours of one region, ends, the responsibilities are rolled over westward to the next region’s SSC. AMEX model prevents a global organisation relying on single local office but allows the company to offer around-the-clock customer support.

Check out the incredible speaker line-up to see who will be joining Danreb.

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