From Local to Global: Business Transformation and Contact Centre Excellence

Augmented Intelligence ● Future Workforce ● Continuous Improvement ● Process Digitalization

With over 500 SSCs, Philippines remains one of the largest and most preferred shared services hub globally. Cost efficiencies, a focus on customer experience excellence and more have traditionally shaped the backbone of the Philippines Shared Services, BPO and contact center market. However with bold digital investments, the need for agility, speed and valuable insights have shifted the emphasis of Shared Services and BPO operations in this market.

How is your SSC coping with this new focus? Is your local SSC well-equipped to service global operations?

 Join us at the 11th Philippines Shared Services & BPO Week, where the industry’s top leaders will address critical actions needed to advance successful business transformation and contact center excellence.

Check out our 6 workshops!
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A: Finance Bundling and Transformation: Delivering Strategic Business Value

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B: Building A Resilient and Agile Workforce with Change Management

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C: Driving Procurement for Strategic Sourcing and Contract Management

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D: Build your Own Business Continuity Framework and Principles

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E: Getting Robots Right: Accelerating Business Outcomes with your Automation Investments

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F: Scaling Interactions: Meaningfully Support Channels From Telephony To Digital

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WHAT YOU CAN EXPECT AT SSOW PH 2020

250+

Attendees

100+

Practitioner Accounts

50

Brand New Speakers

50

C-Suite Executives

26

Dedicated Roundtable Discussions

20

Local Regulators as Mystery Delegates

6

Workshops to address your issues

Meet Our Speaking Faculty

BRAND NEW EXPERIENCES JUST FOR YOU!

Site Tours

Your opportunity to see how world-class GBS and SSO organizations operate!

#SSONCares

We pledge to donate a portion of every attendee ticket sold to local charities in Philippines.

CFO Boardroom

Elevate your future finance function through strategic & digital transformation.

#SSOWomen

For women to inspire one another and strategize solutions to optimally perform.

Our Notable Attendees Include

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Past Attendees Say It Best