From Local to Global: Business Transformation and Contact Centre Excellence

Augmented Intelligence ● Future Workforce ● Continuous Improvement ● Process Digitalization

With over 500 SSCs, Philippines remains one of the largest and most preferred shared services hub globally. Cost efficiencies, a focus on customer experience excellence and more have traditionally shaped the backbone of the Philippines Shared Services, BPO and contact center market. However with bold digital investments, the need for agility, speed and valuable insights have shifted the emphasis of Shared Services and BPO operations in this market.

How is your SSC coping with this new focus? Is your local SSC well-equipped to service global operations?

 Join us at the 11th Philippines Shared Services & BPO Week, where the industry’s top leaders will address critical actions needed to advance successful business transformation and contact center excellence.

Key Conference Topics

image

Developing 21st century global Asian leaders – Bridging Millennium VS Boomers

image

Women leadership panel - Balance for Better: Giving voice to the commons

image

Building a contact centre staffed with super agents – Secret weapon for peak performance!

image

DNA of the CFO: Is the future of finance new technology or new people?

image

How the Chief Operation Officers create a cost-effective shared services infrastructure in the digital age

image

Sourcing unfiltered: An uncensored CPO Panel Discussion

image

New school robots need old school rules: Integrators talk about collaborative robots

image

Leading HR transformation excellence: How to build organisation that change the game

WHAT YOU CAN EXPECT AT SSOW PH 2020

250+

Attendees

100+

Practitioner Accounts

50

Brand New Speakers

50

C-Suite Executives

26

Dedicated Roundtable Discussions

20

Local Regulators as Mystery Delegates

6

Workshops to address your issues

Meet Our Speaking Faculty

Our Notable Attendees Include

logo image logo image logo image logo image logo image logo image logo image logo image logo image logo image