SSCs are expected to grow at an average annual expansion rate of 20% in the Philippines. IBPAP stated that the IT-BPO and Global In-house Center (GIC) industry in the Philippines is the most important generator of jobs. Its contribution to gross domestic product (GDP) by 2020 is expected to be approximately 11%, making it the biggest contributor to the Philippines gross domestic product.
This session combines perspectives from SSC leaders, government officials and economist point-of-view to map out the future road for the unique Philippines Shared Services and BPO Sector.
Highlight government incentives for supporting the SSO&BPO sector future growth initiatives
Review current tax reform and its impacts on the BPO sector
Discuss the future outlook on potential threats and opportunities in the shared services and BPO sector
Early shared services centres were set up with a clear objective: efficiency and centralisation in pursuit of cost reduction.
The next step, however, is more complicated. Businesses around the globe are finding it challenging to take their SSCs to the next level. Across the board, few shared services centres have delivered the full value envisioned by CFOs and finance directors: that of a strategic enabler sustaining high levels of continuous improvement.
·The motivation behind the decision to implement SSC
·Return of Experience on the project for the first 6 months of operations