Maria Necita “GiGi” Geronimo

Gigi Geronimo is a seasoned executive with extensive experience in leading high-performing teams and driving operational excellence across global shared services environments. As General Manager of Crawford and Company’s Global Business Services Center (GBSC), Gigi oversees strategic delivery, transformation initiatives, and service innovation across multiple business functions.

With a strong background in process optimization, stakeholder engagement, and digital enablement, Gigi is known for her ability to align operational strategies with enterprise goals. She plays a pivotal role in shaping the center’s value proposition, fostering a culture of continuous improvement, and enabling scalable growth through data-driven and insight-led decision-making.

Gigi is a certified GBS Professional and Transformation Lead and is actively involved in cross-functional workshops, capability building, and enterprise-wide transformation programs.

Her leadership style is grounded in collaboration, agility, and a deep commitment to employee development