Gigi Geronimo

General Manager, Global Business Services Center Crawford & Company

Executive leader with solid years of experience and proven results in start-ups, turn around and high-growth companies. Astute strategic, business and financial skills with track record in overall accountability of multi-million revenue and profit growth. Possessing excellent client experience and alignment of client relationship across functions. Highly successful in helping define and implement company direction, achieving goals and optimizing bottom line as well as overall performance. A seasoned change agent who creates and delivers a clear vision, with very solid record on instilling team culture and igniting competitive drive.

Main Conference | Day One - Wednesday, 13 August 2025

9:50 AM Fireside Chat: Reinventing GBS: Driving Business Transformation Beyond Cost Savings

Global Business Services (GBS) is undergoing a profound shift—from being a back-office efficiency engine to a strategic lever for enterprise transformation. As organizations push beyond cost arbitrage, GBS leaders are reimagining service delivery to unlock business value, agility, and innovation.

· Beyond Efficiency: How GBS is driving enterprise growth, not just cost savings.

· Next-Gen Operating Models: Shifting from transactional services to value-led delivery

· Leadership Buy in: What it takes to shift mindsets—within GBS teams and the broader enterprise

· Redefining Success: New KPIs and value metrics for the future of GBS

Check out the incredible speaker line-up to see who will be joining Gigi.

Download The Latest Agenda

Gigi Geronimo

Main Conference | Day One - Wednesday, 13 August 2025

9:50 AM Fireside Chat: Reinventing GBS: Driving Business Transformation Beyond Cost Savings

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