Manzur Ali

Associate Vice President - Head APAC EdgeVerve

Main Conference | Day One - Wednesday, 13 August 2025

9:50 AM Fireside Chat: Reinventing GBS: Driving Business Transformation Beyond Cost Savings

Global Business Services (GBS) is undergoing a profound shift—from being a back-office efficiency engine to a strategic lever for enterprise transformation. As organizations push beyond cost arbitrage, GBS leaders are reimagining service delivery to unlock business value, agility, and innovation.

·      Beyond Efficiency: How GBS is driving enterprise growth, not just cost savings.

·      Next-Gen Operating Models: Shifting from transactional services to value-led delivery

·      Leadership Buy in: What it takes to shift mindsets—within GBS teams and the broader enterprise

·      Redefining Success: New KPIs and value metrics for the future of GBS

Check out the incredible speaker line-up to see who will be joining Manzur.

Download The Latest Agenda