Tesco has been awarded by SSON Global as the world’s best GBS organisation in 2023. This session will share both from a strategic and operational level what makes the Tesco GBS journey a world class operation.

• How are we defining business value creation? 

• What is the secrete sauce to a world-class GBS operations?

• What are we focusing on to drive margin and efficiency on the operational level?

SSON Research & Analytics has just announced the list of this year’s Top 20 Most Admired SSO/GBS and Tom Bangemann, Head of Research at SSON R&A, will present their key Performance Metrics in this session. We are also inviting a number of these SSOs onto the stage to talk about just what sets their performance apart and ask them to share their winning strategies. Find out what “good” looks like and how to push your own SSO up the value curve. You will also learn how you can tap this aggregated data, get tips on setting your compass, and how to manage data collection as you mature.