CFOs are often the sponsors and the biggest stakeholders for Shared Services and GBS organisations and their perspectives are critical for the model’s success. Are GBS organisations delivering on their transformational promises? How can we make sure CFO and GBS priorities are aligned to drive greater business value? What are the implications when they are not? Furthermore, what are the key areas to focus on when developing a collaborative working relationship between the GBS function and the CFO? This session will bring together a panel of CFOs to share their perspectives on these and other challenging questions:

·       What are the key drivers for CFOs when implementing a GBS and shared services operating model?

·       Are shared services delivering well against the target operating model?

·       A stakeholder’s perspectives on progress, challenges, and the future of GBS

SSON Research & Analytics has just announced the list of this year’s Top 20 Most Admired SSO/GBS and Tom Bangemann, Head of Research at SSON R&A, will present their key Performance Metrics in this session. We are also inviting a number of these SSOs onto the stage to talk about just what sets their performance apart and ask them to share their winning strategies. Find out what “good” looks like and how to push your own SSO up the value curve. You will also learn how you can tap this aggregated data, get tips on setting your compass, and how to manage data collection as you mature.

Tom Bangemann

Head of Data Development & Research
SSON Research & Analytics

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Venkat Amble

Head of CRM, West Europe & Africa – Global Business Services
Siemens

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·       How is GBS connecting the people with the purpose of the company?

·       Leveraging trust to support achieving the GBS ambitions: how to foster a trusting environment?

·       Developing and nurturing talents with vigorous career paths in and beyond GBS

·       Leveraging training and development to reskill and upskill employees

·       How is an evolving GBS model helping people to grow along the way?

Sports and social influencer, women in tech mentor, Mount Everest earthquake survivor; In addition to his current role, Tony’s many other identifies provide him with different perspectives for his leadership as Managing Director of Ingram Micro GBS. In addition, his previous role as the Financial Director has given him a profound understanding of what matters the most from the customer’s perspectives. In this session, Tony will share how this background has guided many of his current decisions in shaping their global business services strategies:

·       Relationship and global services management: understand what really matters to your customers

·       A new quest for talent and skillsets to support digital transformation

·       Adapting workspace strategies to support the next-generation employees

·       OneIngram: Developing a collaborative approach to boost performance, service excellence and relationship

GBS and shared services organisations are more than ever tied with the organisational strategies and priorities as they support the overall transformation agenda. It means that the shared services organisations are more than ever impacted by the macro-economic environment. As inflation and cost of living pressure continues to rage on, shares services leaders must look for opportunities that lies in the current environment. Join the discussion session to explore answers to the below key questions:

·       What are the key priorities for Shared Services organisations to focus on when business is under pressure?

·       How will GBS and shared services evolve with the everlasting pressure and expectations on performance and value creation?

·       The crystal ball moment: what will GBS and shared services look like in 2024? 

Phil Priest

Head of Global Business Services
Rolls Royce

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