Delivering and enriching people experiences is a key strategy for Nokia. To achieve that, the team has taken on an end-to-end approach to drive all touch points across people services to ensure seamless operations and enhance human touch. Automation, analytics and other digitisation have been a big enhancement of the strategy as well. Join this session to hear how Nokia is re-imagining the employee experience through strategy, process transformation, and digitalisation:

• Developing a people-centric strategy and aligning the people operations with that strategy

• Leveraging “My Growth Portal” to develop technical and managerial career paths

• Enhancing employee experience thought automation and analytics

• Lessons learned from our people experience transformation

Today, we still see low numbers of women in senior leadership roles – a wider business reality that is also evident throughout the Shared Services and GBS world. Growing and diversifying the senior leadership pipeline begins with good hiring. In this session, we will: 

·       Learn how to create ongoing training and mentorship programs for new female hires 

·       Understand the importance of creating an environment that allows for growth despite being in a competitive industry 

·       Empower women to succeed and grow

·       Balancing the people-service-stakeholder triangle

·       Developing the workforce of the future: What is the Gen-Z workforce looking for?

·       What do we have to teach our staff today compared with 5 years ago?

·       How are we instilling resilience within the new workforce?

·       Developing future SSC leaders: a brave new approach?