Davis Aguilar

Head of Employee Experience Diageo

Davis Aguilar is a Global Business Services Executive with 18 years of experience in the BPO industry. He started his career leading customer service teams for a variety of companies such as Barnes and Noble and Tech Data, later moving into the HR space with First Data in Costa Rica. He joined Mondelez International in 2015 as HR Operations Lead for the Americas, supporting the set-up of the newly created Service Centre. A basketball coach and player for most of his life, he found a passion in helping others better themselves. Davis considers himself a perpetual learner and an avid reader always in search of new ways to connect people with their aspirations and potential whilst driving for operational excellence. In 2017, Davis conceived and implemented an international exchange program to allow Mondelez employees to move across countries: “The Destination Program” which won the 2019 SSON ‘Creative Talent Management Impact Award’. He is currently leading the Payroll Transformational Journey for Mondelez across the globe. Originally from Costa Rica, Davis moved to the UK in 2017 where whenever he gets the chance, loves to escape on the weekends on his motorbike and explore new places

HR Shared Services Focus Day: Monday 16th October

11:10 AM KEYNOTE PANEL: Transforming HR Service Delivery

• Identifying the pain points as core areas for HR transformation

• Integrating and implementing process enabling technologies such as ERP, portal, document and content management systems

• Developing a practical model with key measurement metrics 

Main Conference Day 1: Tuesday 17th October

12:10 PM Panel Discussion: Protecting and Creating Value through Capability Development

A key step for maturing the shared services or GBS operating model is identifying and developing business-enabling capabilities. Join this panel to hear how experienced leaders are tackling the following areas:

·       Identifying and prioritising key capabilities that are critical to your current maturity level?

·       Launching effective COEs and establishing shared services as the next-generation incubator for digital, automation and AI capabilities

·       A new GBS imperative focusing on capability and moving talent up the value chain

·       Sharing experiences in how capability development is turning around performance and business results 

Check out the incredible speaker line-up to see who will be joining Davis.

Download The Latest Agenda