Join us on a transformative journey of the Record to Report (R2R) function.

·       The execution of the Transformation Program in the company’s largest & most complex market to provide a solid foundation for building a state-of-the-art R2R function

·       Sharing insights and experiences on what is making this journey successful so far, the lessons learned and how they plan to take this transformation to the next level

·       This is a not-to-be-missed session for finance professionals seeking to take their function to new heights 

Sponsored by: BlackLine

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·       Drivers, challenges and lessons learned when upgrading and transforming finance systems

·       What are the key digital enablers we can leverage to drive visibility and profitability?

·       How is digital finance transformation improving the team development and employee experience?

·       How can Shared Services support enterprise working capital optimisation, especially at times that matter?

·       Revolutionizing financial decision-making through data analysis, predictive modelling and NLP

·       How to manage change effectively throughout the finance transformation

Holly Ferreira

Director Group Controllership & Process Excellence
Thermo Fisher Scientific

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Nigel Coffey

Global Business Services Lead
IVC Evidensia

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·       Sharing Dentsu’s journey in expanding and maturing the scope and scale of CoEs, emphasising how the COEs in the planning and reporting areas help with driving strategic initiatives

·       Broadening the perspective on Controllership beyond traditional boundaries: integrating and balancing the cost, cash and controls cycle effectively through organisational design

·       Doing more with less: addressing the cost pressure through pioneering and investing into automation and AI 

Carolyn Isaacs

Global Director Finance Services and Transformation
Dentsu

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Under the mission of “Making every day easier for our colleagues”, the Lloyds Banking Group HR leadership team is on a journey to ensure that their colleagues receive consumer-level services. Join this case study to hear how they have adopted some of the most pioneering technologies to enable that, alongside their key progresses, challenges and their outlook for the future:

·       Developing a mobile-first strategy for colleague experience

·       Building a skills-based organisation throughout

·       Reimagining training and development through AI: using AI alongside language models to deliver personalized learning

·       Using AI as a co-pilot to drive productivity

·       Building a roadmap for a digitally mature future

Stuart Martin

Colleague Success Director & People Platform Lead, People & Places
Lloyds Banking Group

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·       Examining the new imperatives for experience-centric people operations

·       From centralisation to standardisation and transformation: what are the key steps in driving efficiency?

·       Combining top-down decision making with bottom-up approach to enable smooth transformation

·       How to deliver operational excellence whilst driving positive people experiences

·       What are the key challenges in designing and delivering the global process ownership model

Csaba Szende

Senior Director, Shared Services – International
HelloFresh

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Matt Boucher

Head of Logistics People Operations
Ocado Group

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Over the past few years, Diageo has gone through a fundamental change, embedding GBS at the heart of its operations. This session will walk through the journey they have been undertaken in HR transformation, sharing stories of defining moments along the way.

·       From inward-facing practice to an integrated HR operating model: what are the key ingredients for bringing about fundamental change

·       Building bridges and reconstructing relationships, sharing stories of pivotal moments when the penny dropped

·       Implementing and scaling service placement as a key priority of the HR operating model evolution

·       Introducing a robust GPO framework for operational enhancement 

Davis Aguilar

Head of Employee Experience
Diageo

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GBS organisations are playing an increasingly important role in driving supply chain integration and transformation. This panel session will unpack some of the key challenges along the way:

·       How can GBS play a key part in supporting supply chain transformation?

·       To what extent can we include supply chain in the GBS service delivery model?

·       One big step closer towards true end-to-end operations: what are the practical areas we can work on right now?  

Jeremy Allan

GBS Programme Director
Johnson Matthey

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·       Building continuous improvement capabilities through lean methodologies and value stream mapping

·       Top tips in achieving over 90% End-to-End Automation in the Procure to Pay Process

·       Sharing the automation wins: what are the effective tools and how to get the most out of them? 

Mihaela Cretu

Director, Global Shared Services
Puratos

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·       Examining the transformation potential in redefining traditional supply chain management paradigms with end-to-end GBS

·       Integrating cutting-edge technologies such as advanced analytics to drive agility and efficiency

·       Sharing real-world examples where GBS enables businesses to streamline processes, mitigate risks and capitalize on emerging opportunities in supply chain management

As companies more carefully prioritise new investment areas, the cost and efficiency mandate for GBS is returning in a big way. How are we sweating the assets to achieve more with less? How do we bring our focus right back to the basics of process and standardisation effectively? In this session we invite GBS leaders to share their current approaches and best practices:

·       Back to basics with process redesign and process improvement to drive standardisation

·       From scaling to stabilisation: refocusing on the fundamentals of operational and process excellence

·       How are we better leveraging our existing technologies and systems?

·       Choosing the right method and tools for process standardisation and automation

Saskia Poelman

Senior Vice president GBS
adidas

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Phil Priest

Head of Global Business Services
Rolls Royce

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Automation plays a key role of driving end-to-end process and workflow excellence, yet it’s one of the key areas fraught with complexities. Join this panel of experts to hear their approaches and ask them specific questions that are vital to your process excellence endeavours:

·       Inhouse Build vs. Third Party: what is the best option for you?

·       Leveraging low code solutions to drive end-to-end workflows in AP, AR, reporting and intercompany billing processes

·       Building and scaling a centre of excellence for automation

·       What does the future of workflow with AI look like? 

Ben Holmes

Head of Reporting, Process Improvement, Automation & Expenses
Balfour Beatty

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Simon Miller

Managing Director
NHS ELFS Business Services

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·       Implementing analytical tools such as predictive analytics and process mining to streamline workflows

·       How to leverage advanced AI technologies to derive meaningful insights

·       From piloting to scaling with AI and analytics. What are the key steps and key challenges?

·       How are we augmenting human expertise and AI capabilities to drive better business outcomes?

Hélène Dore

Global Chief Transformation Officer Finance & Legal-Finance Data Domain-Finance SSC Strategic Lead
L'Oreal

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·       The key drivers for finance modernisation and transformation

·       What does finance transformation look like for different organisations?

·       Creating finance excellence through GPO leadership

·       Leveraging advanced automation and AI technologies to drive the next level of transformation

Nigel Coffey

Global Business Services Lead
IVC Evidensia

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Join this panel to hear from our panellists as they detail the key challenges they faced when rolling out S4HANA, from change management to technical setbacks and everything else you need to know to better prepare for your success.

·       What is the S4Hana business case?

·       From implementation to stabilisation: what are the key steps and challenges at each phase?

·       How do we generate effective measures for data capture and standardisation

·       Effective change management throughout the project? 

Lizzy Bowling

Executive Director, Head of Strategy and Service Management Global Business Services
Astellas Pharma Europe

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As PMI moving towards the future of business to consumers, their GBS organisation is taking a proactive approach towards solutions that are customer and growth driven. Join this session to hear how they are developing maturity in this space to enable growth and transformation:

·       Introducing the PMI Customer and Consumer Solutions model and exploring how that is driving value at enterprise level

·       Managing the shift from being the back office support to taking an active role with customers

·       Designing and implementing customer journey from GBS to drive customer engagement

·       Driving internal and external communications to build the GBS brand and value

·       Understanding the business strategy to design your services catalogue

·       Deciding which services and regions should be added to your shared service centre

·       Develop a business case for scope expansion

·       Build a transition and training plan