Emma Derby is the HR Director for _VOIS, which is Vodafone’s shared service organisation. _VOIS has 25,000 employees across 4 main centres in India, Egypt, Hungary and Romania and is one of the world’s largest captive shared services.
• Moving from a traditional HR structure into a people focused experience by actively engaging with stakeholders
• Removing a tangle of legacy systems and varying processes to improve standardisation
• Exploring the future of virtual shared services, the gig economy, and physical vs. remote workspaces
GBS and Shared Services organisations have demonstrated huge strengths and flexibility as they continue to overcome unprecedented challenges. When it comes to key priorities, in addition to operational resilience and agility, building the right culture to drive sustainable digital transformation is key to value creation. There’s no better way to kick off the conference by inviting not one, not two but three leaders showcasing their unique operating model approaches to drive Resilience, Agility, and Sustainable Digital Transformation.
Case Study 1 Focusing on RESILIENCE: Creating a Business Services Model from Zero & Driving Effective Transformation through BPO Partnership
Pascal Jenny, Senior Vice President – Head of Global Business Services, Coty
Case Study 2 Focusing on AGILITY: Developing Digital Readiness Drive Organisational Agility and Future Proof the GBS Operating Model
Emma Derby, Head of HR _VOIS, Vodafone
Case Study 3 Shaping a Foundational Culture with the Right Behaviors, Empowerment and Purpose to Drive Sustainable Digital Transformation
Vanessa Gleason, Global Head of Takeda Business Solutions, Takeda
Check out the incredible speaker line-up to see who will be joining Emma.
Download The Latest Agenda