Negotiation is a critical skill that enables you to be a better leader, employee and team member, but too many women are not taught the tactics they need to excel. You’re surrounded by opportunities every day to negotiate a better outcome for yourself, your team and your company. This session is designed to show you how to do that.

·       What goes into the negotiation process and what does our negotiation toolbox need to look like?

·       Common negotiation mistakes and how you can avoid them

·       Challenges for women negotiators and strategies for overcoming them

·       Finding your voice in the workplace 

The complexity of the shared services model is evolving constantly to drive value creation. This session will share how leading GBS organisations are moving towards a customer-centric approach to unlocking business value beyond process.

·       An expanding multi-purpose approach to leveraging talent at skills: bringing different lines of services including data, supply & demand planning as well as other boutique services

·       Customer centricity as the foundation of value creation: what does success look like and how do we work with customers?

·       Unlocking data-driven insights to understand what’s important in the clients’ business model and move up the value chain: sharing real-life examples