The complexity of the shared services model is evolving constantly to drive value creation. This session will share how leading GBS organisations are moving towards a customer-centric approach to unlocking business value beyond process.

·       An expanding multi-purpose approach to leveraging talent at skills: bringing different lines of services including data, supply & demand planning as well as other boutique services

·       Customer centricity as the foundation of value creation: what does success look like and how do we work with customers?

·       Unlocking data-driven insights to understand what’s important in the clients’ business model and move up the value chain: sharing real-life examples

·       Developing organisational readiness to develop digital transformation

·       From automation and AI to ERP transformation: what are the key steps for accelerating digital business transformation?

·       Moving towards data driven GBS: Where are the key gaps? 

A key step for maturing the shared services or GBS operating model is identifying and developing business-enabling capabilities. Join this panel to hear how experienced leaders are tackling the following areas:

·       Identifying and prioritising key capabilities that are critical to your current maturity level?

·       Launching effective COEs and establishing shared services as the next-generation incubator for digital, automation and AI capabilities

·       A new GBS imperative focusing on capability and moving talent up the value chain

·       Sharing experiences in how capability development is turning around performance and business results