• Developing an HR operations strategy that suits the new organisation: What do we need to do differently to fit the new reality?
• Overcoming the big talent gap: Funnelling the talent pipeline to build out the team: What are the value propositions?
• Drawing out the scope carefully amongst the GBS organisation, retaining organisation and third-party partners to improve clarity
• Laying the technology foundations to drive standardisation and efficiency
• The 5 questions to ask when it comes to new activities and services
• A reality check: Where are we now and what have we achieved so far?    

• Moving from a traditional HR structure into a people focused experience by actively engaging with stakeholders

• Removing a tangle of legacy systems and varying processes to improve standardisation

• Exploring the future of virtual shared services, the gig economy, and physical vs. remote workspaces 

·       How is GBS connecting the people with the purpose of the company?

·       Leveraging trust to support achieving the GBS ambitions: how to foster a trusting environment?

·       Developing and nurturing talents with vigorous career paths in and beyond GBS

·       Leveraging training and development to reskill and upskill employees

·       How is an evolving GBS model helping people to grow along the way?