The complexity of the shared services model is evolving constantly to drive value creation. This session will share how leading GBS organisations are moving towards a customer-centric approach to unlocking business value beyond process.

·       An expanding multi-purpose approach to leveraging talent at skills: bringing different lines of services including data, supply & demand planning as well as other boutique services

·       Customer centricity as the foundation of value creation: what does success look like and how do we work with customers?

·       Unlocking data-driven insights to understand what’s important in the clients’ business model and move up the value chain: sharing real-life examples