GBS and Shared Services organisations have demonstrated huge strengths and flexibility as they continue to overcome unprecedented challenges. When it comes to key priorities, in addition to operational resilience and agility, building the right culture to drive sustainable digital transformation is key to value creation. There’s no better way to kick off the conference by inviting not one, not two but three leaders showcasing their unique operating model approaches to drive Resilience, Agility, and Sustainable Digital Transformation.

Case Study 1 Focusing on RESILIENCE: Creating a Business Services Model from Zero & Driving Effective Transformation through BPO Partnership

Pascal Jenny, Senior Vice President – Head of Global Business Services, Coty

Case Study 2 Focusing on AGILITY: Developing Digital Readiness Drive Organisational Agility and Future Proof the GBS Operating Model

Emma Derby, Head of HR _VOIS, Vodafone

Case Study 3 Shaping a Foundational Culture with the Right Behaviors, Empowerment and Purpose to Drive Sustainable Digital Transformation

Vanessa Gleason, Global Head of Takeda Business Solutions, Takeda