As PMI moving towards the future of business to consumers, their GBS organisation is taking a proactive approach towards solutions that are customer and growth driven. Join this session to hear how they are developing maturity in this space to enable growth and transformation:

·       Introducing the PMI Customer and Consumer Solutions model and exploring how that is driving value at enterprise level

·       Managing the shift from being the back office support to taking an active role with customers

·       Designing and implementing customer journey from GBS to drive customer engagement

·       Driving internal and external communications to build the GBS brand and value