It is well-proven that diverse and inclusive companies drive better business performance. This panel will shed light on how diversity of thought can generate innovation, facilitate collaboration and bring shared services and GBS organisations to the next level.

·       Discuss the value and impact diversity of thought can have on GBS and shared services organisations

·       Going beyond wishful thinking when developing DEI programmes

·       How can you touch everybody within a large organisation and create awareness from the bottom up?

·       Foster equality, belonging and a purpose-led culture through a diversified workforce. Why women leaders are best placed to drive these changes

A key step for maturing the shared services or GBS operating model is identifying and developing business-enabling capabilities. Join this panel to hear how experienced leaders are tackling the following areas:

·       Identifying and prioritising key capabilities that are critical to your current maturity level?

·       Launching effective COEs and establishing shared services as the next-generation incubator for digital, automation and AI capabilities

·       A new GBS imperative focusing on capability and moving talent up the value chain

·       Sharing experiences in how capability development is turning around performance and business results