ACCELERATING THE GBS MATURITY CURVE: FROM FOUNDATIONAL CAPABILITIES TO ULTIMATE VALUE CREATION


SSOW Europe 2025 brought together the global GBS and shared services community to champion the next phase of GBS maturity in an ever-evolving business landscape. As the influence of GBS extends beyond traditional IT, Finance, and HR, agility and innovation have emerged as critical drivers of sustained value. Whether attendees were just beginning their journey or leading advanced operations, the highly personalised onsite experience delivered tailored benchmarking, strategic insights, and meaningful connections with trusted partners. Together, we celebrated 25 years of transformation. 

A huge thank you to the SSOW community – practitioners and partners – for once again making our gathering in Lisbon so engaging and fruitful.

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WITH THANKS TO OUR 2025 SPEAKERS

VIEW 2025 SPEAKERS

The Big Ideas Stage

The Big Ideas Stage is designed for the most experienced and visionary GBS leaders who are not just dreaming big but driving real transformation. From navigating end-to-end processes to building effective value creation models, this stage delivers actionable insights you can implement immediately. 

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The Split-Plenary Stage

 Still scaling your GBS operations? The Split-Plenary Stage is here to help you redefine how you deliver genuine service excellence while meeting those all-important performance metrics.

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Foundational Capabilities Stage 

Just beginning your GBS journey? The Foundational Capabilities Stage is your go-to for building a solid base. Learn everything about developing core capabilities and gain practical tips to achieve more with less. If you’re ready to build smarter from the start, this is where it all begins.

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TOP 10 THEMES SHAPING SSOW EUROPE 

VALUE CREATION

ACTIONABLE AI & TRANSFORMATION

END-TO-END INTEGRATION

PROCESS EXCELLENCE

EXPERIENCE DESIGN

FUTURE-PROOFING TALENT

BUILDING GBS FOUNDATIONS

FINANCE TRANSFORMATION

HR TRANSFORMATION

REFINING GPO STRATEGIES

LEARN MORE ABOUT OUR AGENDA THEMES

"It was a well-organised, high-quality event featuring many excellent speakers. It was attended by hundreds of Global Business Services (GBS) leaders from some of the most impressive companies on the planet."

MD Workforce, ADEC

“This is a terrific event to meet like-minded individuals in the GBS/Shared Services space, including vendors, participants, and speakers. Every year, I take away several golden nuggets to bring back to my organisation and team.”

Director Shared Services, Equans UK & Ireland

“A perfectly executed event with the right people - always a pleasure to return!”

Head of Process Management, Fresenius Kabi

“Great event that everyone in GBS does or should attend.”

Site Leader, Boston Scientific

“I have been to many GBS conferences. SSOW stands out for its quality of content, speakers, and attendees. It is a great forum to share insights and get updated on the latest developments in our sector.”

Principal, Locationperspectives

“It’s a no-brainer. If you think about all the other events that might be vying for your time, I don't think you'll find a comparable event with the same type of content and attendees. Full stop.”

Director, Global HR Services and Operations, Cabot Corporation

“The most inspiring Business Services conference in the world.”

Head of Business Services Europe, Knorr-Bremse Services Europe

“This event is very important to us. We get a chance to meet with hundreds of clients in person and strengthen our relationships with them. We also meet many prospective clients, giving us the opportunity to expand our client network.”

Maria Saggese, GBS Lead Partner Global & EMEIA, EY

“We were absolutely amazed with the depth and the breadth of the attendees”

Executive Vice President Head of Europe, Capgemini

“Sign up now…it’s one of the best investments you will make for the future.”

VP & COO Global Finance Services, AstraZeneca

Contact The SSOW Team

Europe's No.1 Shared Services & GBS event is back in May! The 26th Annual Shared Services & Outsourcing Week will host the largest group of Shared Services and GBS leaders under one roof ever at the beautiful Estoril Congress Centre in Portugal on 18-22 May 2026 .
To secure a spot, book online now. And, for any assistance, please contact us below.

Enquire as a Delegate

Harry Green

Head of Delegate Sales

ENQUIRE HERE

Enquire as a Sponsor

Sean McVeigh

Partnership Director

ENQUIRE HERE

In Partnership With:

Shared Services

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London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk

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