Event Agenda | Shared Services and Outsourcing Week 2025

Event Agenda | Shared Services and Outsourcing Week 2025
Agility is key in 2025 as GBS evolves to deliver enterprise-wide value across core functions like Supply Chain, R&D, and Commercial Operations. With advancements in AI and the rise of Global Capability Centres, organisations must adapt rapidly to stay competitive.

This year’s SSOW Europe in Lisbon offered a revamped agenda tailored to every stage of the GBS maturity curve—whether you’re building foundational capabilities, scaling operations, or redefining excellence as a leader.

  • Big Ideas Stage: This stage was built for visionary leaders driving innovation, redefining GBS, and exploring bold strategies.
  • Split-Plenary Stage: This stage invited organisations scaling operations and tackling challenges across regions and functions.
  • Foundational Capabilities Stage: For those starting their GBS journey, this stage showed how to build strong foundations for growth.
SSOW Europe 2025 delivered practical strategies to help GBS leaders overcome challenges, scale operations, and drive innovation. The programme and networking was built to cater to all levels of maturity, whether attendees were a:
  • GBS Leader focused on strategy and excellence.
  • Functional Head scaling operations in Finance, HR, or Supply Chain.
  • Transformation Leader driving innovation and optimisation.

This event has passed, but you can join us at SSOW Autumn in Amsterdam this October, which offers GBS, shared services, and outsourcing leaders tailored insights to benchmark progress, actionable strategies, and opportunities to connect with the right partners.


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