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60 Seconds with Philip Whelan | Shared Services and Outsourcing Week

60 Seconds with Philip Whelan | Shared Services and Outsourcing Week

We take 60 seconds to interview Philip Whelan, Head of Strategy & Process Management at GBS & speaker at SS&O Week.
60 Seconds with Jean-Claude de Vera | Shared Services and Outsourcing Week

60 Seconds with Jean-Claude de Vera | Shared Services and Outsourcing Week

We took 60 seconds to interview Jean-Claude de Vera, VP Global Business Services at LafargeHolcim, and speaker at Shared Services and Outsourcing Week.
Full Event Guide - 19th Annual Shared Services and Outsourcing Week 2019

Full Event Guide - 19th Annual Shared Services and Outsourcing Week 2019

Explore the exciting new interactive event guide and discover 50+ case studies, 13 different track sessions, SSOW parties and exclusive transformation stories from Amazon, Mars, Tesco, Heineken, Adidas and Vodafone. Plus much, much more.

What’s new for 2019?

  • More expert-level practitioner speakers than ever before - 100+ leading companies 
  • More opportunity for functional networking 
  • The SSON Impact Awards – new categories and criteria, and the opportunity to share your transformation on the main stage!
  • SSON Roadtrip – join us and visit three new and leading Business Services organisations in the Lisbon area.
SSOW 2019 Show Report

SSOW 2019 Show Report

Gain insight into SSOW 2019 with the 2019 Shot Report.

This year (2019) we celebrated the 19th Anniversary of #SSOW19 with 90+ speakers, an agenda packed full of thought provoking case studies, interactive workshops and discussion groups and exciting and selfie worthy drinks receptions.

Over 600 attendees from more than 200 different companies from over 40 different countries came together to learn, benchmark and network in sunny Lisbon for Shared Services & Outsourcing Week 2019.

Highlights from the SSOW Show Report include:

  • Key Takeaways from the event
  • An audience overview
  • Inspirational speakers and their sessions
  • SSON Impact Awards highlights - including what the judges had to say
  • and much more!


“What an amazing and inspiring experience!!”


Download the SSOW Show Report now for further information.

GBS Revolution at SSOW

GBS Revolution at SSOW

With more and more SSOs transitioning to Global Business Services, or setting up GBS from scratch in order to leapfrog the maturity curve and add significant value back to the business, SSOW is the place to be to learn about the realities of the challenges and the successes of GBS.

Preview how SSOW is at the forefront of GBS Revolution now!

Global Business Services in Lithuania - Invest Lithuania

Global Business Services in Lithuania - Invest Lithuania

Interested in what constitutes a booming Global Business Services industry? Find out the reason behind the 17% annual growth and Fortune 500 companies setting up in Lithuania. Download Invest Lithuania’s industry digest now and find all the answers.

Finance Innovation at SSOW

Finance Innovation at SSOW

Historically the first function to be centralised, and often the first function to be partially automated, there are a wealth of innovations Finance professionals need to embrace to establish themselves as service pioneers.

Discover how SSOW will help you transform your finance function now!

How Experian is creating a Continuously Improving Organisation

How Experian is creating a Continuously Improving Organisation

With the the goal of training 20% of its organisation to be Six Sigma black belts within the next three years, Experian Global Finance Services is setting a new standard for excellence.

Including crucial insights from Helen Emmett, Operations Director, Global Finance Services at Experian we take a look at how Experian's Global Finance Services has transformed over the years, what the employee training process looks like, the role of Automation at Experian and the impact on the employees.

Download the interview now to read in full >>

Case Study - Soaring towards a networked Global Supply Chain - Tradeshift

Case Study - Soaring towards a networked Global Supply Chain - Tradeshift

Unlocking the potential of the procure-to-pay network.

This global consumer goods giant is history2 on a “connected commerce” mission. The company has established an e-invoicing and supplier collaboration network that benefits the organization far beyond the AP department....


HR Transformation at SSOW

HR Transformation at SSOW

Many enterprises are still bogged down in traditional HR models, stuck in what we might call legacy mode, the reality is that digitalisation is hitting HR like a hammer! SSOW is your perfect opportunity to learn all the tips and tricks to create modern, optimised HR Operations.

Discover more in this exclusive look at SSOW 2019!

People, Process and the path to the future of Shared Services

People, Process and the path to the future of Shared Services

Throughout the shared services world, there is a strong consensus that robotics and humanistic AI are the future. With insight from Kathleen Terjesen, Head of Global Business Services at Bose and Dr Sumit Mitra, CEO Global Business Services at Tesco we explore some of the key people and process related challenges that SSO leaders are facing and take a look at the benefits of moving from a manual way of working toward a sleeker, digitised future.

“Everything has to be process-led. The more organisations understand that the better” - CEO, GBS at Tesco

Download now to read the report in full >>>

Infosys BPM - Delivering results via Design Thinking - Case Study

Infosys BPM - Delivering results via Design Thinking - Case Study

Infosys BPM with its automation approach helped the client, one of the leading film studios across the globe, to substantially eliminate the manual effort and achieve a high quality of delivery along with efficiency. Read on to learn how Infosys robotic process automation (RPA) with the design thinking framework not only enable the client to make the online content available quicker then ever, but also increase its business and achieve savings of $200,000.

Uruguay: the Latin Singapore arising from Latin America - Uruguay XXI

Uruguay: the Latin Singapore arising from Latin America - Uruguay XXI

How this small country, enclaved between two giants like Brazil and Argentina, has developed a value-oriented business ecosystem making it become one of the preferred destination for foreign companies investing in Latin America? – Brought to you by SSOW Sponsor, Uruguay XXI

Infosys BPM - Delivering benefits worth $1.7 Million - Case Study

Infosys BPM - Delivering benefits worth $1.7 Million - Case Study

When an organisation gets data from disparate sources across the globe with multiple formats in multiple languages, it gets difficult to deal with it. Without having any visibility on data, utilizing it further becomes a cumbersome process especially when it comes to identifying opportunities for Savings.

This Case Study talks about how Infosys helped one its customers achieve quick benefits upward of $1.7 Million, leveraging advanced analytics and automation in Tactical Sourcing.

Uruguay XXI - Uruguay, the #1 location for GBS in Latin America - Infographic

Uruguay XXI - Uruguay, the #1 location for GBS in Latin America - Infographic

This Infographic is brought to you by SSOW Sponsors, Uruguay XXI. Uruguay is Latin America's number one location for Global Business Centers and this Infographic looks at the Incentives, Lifestyle and success cases of GBS in Uruguay.


Year in Review | Shared Services and Outsourcing Week

Year in Review | Shared Services and Outsourcing Week

Take a look at what went down at the most recent editions of Europe's No.1 Biannual Shared Services & Outsourcing Event - Download the Year in Review of both SSOW Lisbon and SSOW Autumn and uncover the key themes that emerged, including:

  • What were the Standout Sessions of 2018?
  • Highlights of the Year 
  • The European Event Director's Core Takeaways!
  • Who Attends? 
  • Letter from the Chairs
  • SSON Excellence Award Winners
SSON Impact Awards 2019 - An Ultimate Guide

SSON Impact Awards 2019 - An Ultimate Guide

The Ultimate Guide to the SSON Impact Awards!

This guide provides crucial information to help you succeed at the prestigious SSON Impact Awards.

  • Hear from the Judges and previous winners of the awards.
  • Discover what it takes to succeed.
  • Gain insights into the award categories and much more!

Download the guide now... and Good luck!


60 seconds with the Advisory Board | Shared Services and Outsourcing Week

60 seconds with the Advisory Board | Shared Services and Outsourcing Week

SSON's Global Advisory Board guided our event agenda for this year to ensure we are meeting the needs of our members around the world, no matter what stage of SSO evolution you are at. This month, we introduce our new European Board Members...
60 Seconds with Chris Gunning  | Shared Services and Outsourcing Week

60 Seconds with Chris Gunning | Shared Services and Outsourcing Week

We take 60 seconds to interview Chris Gunning, Global Shared Services (GSS) Finance Operations Lead Vimplecom, speaker at SSOW and judge of the 2017 European Excellence Awards.
60 Seconds with Julie Harbert | Shared Services and Outsourcing Week

60 Seconds with Julie Harbert | Shared Services and Outsourcing Week

We take 60 seconds to interview Julie Harbert, Royal Philips Head of Global Business Services, speaker at Shared Services and Outsourcing Week Europe 2017.

60 seconds interview with Mike Stops | Shared Services and Outsourcing Week

60 seconds interview with Mike Stops | Shared Services and Outsourcing Week

We take 60 seconds to interview Mike Stops, Group Director Service Centres, NSG group, a speaker at Shared Services and Outsourcing Week and judge of the 2017 European Excellence Awards.

60 Seconds with Alexander Von Thielmann | Shared Services and Outsourcing Week

60 Seconds with Alexander Von Thielmann | Shared Services and Outsourcing Week

We take 60 seconds to interview Alexander Von Thielmann, SVP, Siemens Shared Services, speaker at Shared Services and Outsourcing Week.