The SSOW Europe 2026 agenda has arrived – and it’s bold, future-focused and built to help you reimagine GBS for the agentic age.

📍 Date: 18–21 May 2026

📍 Location: Estoril Congress Centre, Lisbon, Portugal

What’s Inside?

Get ready for the most future-ready SSOW Europe yet, with agenda content shaped around four enterprise-critical themes:

• Value: Move beyond cost and build service models that deliver measurable business growth, innovation and performance.
• Service: Redefine, expand and elevate service categories across the enterprise – from finance and HR to procurement, supply chain and end-to-end operations.
• Capability: Strengthen capabilities in Continuous Improvement, Change, Automation and agentic AI to build a competitive advantage.
• Experience: Reimagine customer, stakeholder and employee experience to elevate GBS impact across the business

Customer Success at SSOW Europe 2025: What makes our sponsors return – and how we're raising the bar for 2026

Access your copy of our inaugural Customer Success Survey Report, packed with real sponsor feedback from Shared Services & Outsourcing Week Europe 2025.

🔍 What’s inside the report:

• Honest feedback from sponsors on pre-, during-, and post-event experiences
• Performance scores across key touchpoints – including ROI, support, and goal alignment
• A spotlight on our first dedicated Customer Success Manager and her impact
• Clear benchmarks met – and where we’re improving for even more value

💡 Why it matters:

• Customer Success is now a key strategic differentiator – not just support
• Proactive, personalised engagement drives satisfaction and retention. We are actively investing in your experience!
• Your goals are our goals – and we’re committed to delivering measurable outcomes

📥 Download the report to see how we’re evolving sponsor experience at SSOW Europe – before, during, and beyond the event.

See who’s exhibiting at Europe’s leading SSC & GBS event. The floorplan highlights premium partner positions and gives you a clear view of the key players you can connect with in Lisbon, 18–21 May 2026.

At SSOW Europe 2026, we are expanding our HR & People Services stage to address the challenges leaders like you are facing right now. The programme will explore the evolving role of HR shared services, the trade-offs between standardisation and localisation, and feature five case studies from leading organisations actively innovating their HR and People functions.

Join us at the enhanced HR & People Services Stage at SSOW Europe 2026, where we will cover the full hire-to-retire lifecycle and provide practical insights to help you elevate your people operations in a rapidly changing world.

This agenda specifically covers the HR-related content so you can easily see at a glance all of the content that is designed for you.

At SSOW Europe 2026, we’re expanding our GPO content with a dedicated half-day of Excellence Labs for P2P, O2C, and R2R. We’re committed to addressing the unique challenges that GPOs are facing right now, from streamlining processes with AI, to expanding the GPO role for growth. Explore the latest innovations and tools to help you stay ahead of the evolving customer needs, ensuring that you have what you need to optimise your global processes and enhance efficiency.

This agenda specifically covers the GPO-related content so you can easily see at a glance all of the content that is designed for you.

This year, over 850 GBS leaders from 250+ companies across 42 countries came together in Lisbon to mark 25 years of shared services transformation. Whether you joined us onsite or couldn’t make it, our Post-Event Report captures the key moments, insights, and impact of the event.

Inside you’ll find:

✔️ Attendee insights and event stats

✔️ Session highlights and strategic takeaways

✔️ Testimonials from your peers

✔️ SSON Impact Awards 2025 winners

✔️ What’s next for SSOW

Download your copy and see why SSOW Europe continues to be the must-attend event for the GBS community.