This year’s SSOW Europe in Lisbon offered a revamped agenda tailored to every stage of the GBS maturity curve—whether you’re building foundational capabilities, scaling operations, or redefining excellence as a leader.

• Big Ideas Stage: This stage was built for visionary leaders driving innovation, redefining GBS, and exploring bold strategies.
• Split-Plenary Stage: This stage invited organisations scaling operations and tackling challenges across regions and functions.
• Foundational Capabilities Stage: For those starting their GBS journey, this stage showed how to build strong foundations for growth.

Who Attended SSOW Europe 2025? Download the Official Attendee List

Discover which leading organisations and transformation experts gathered in Lisbon for the 2025 edition of Shared Services & Outsourcing Week Europe.

From global enterprises to innovative disruptors, see who joined the conversation on the future of Shared Services, GBS, outsourcing, HR, and finance.

Download now to find out who was onsite in May 2025.

Customer Success at SSOW Europe 2025: What makes our sponsors return – and how we're raising the bar for 2026

Access your copy of our inaugural Customer Success Survey Report, packed with real sponsor feedback from Shared Services & Outsourcing Week Europe 2025.

🔍 What’s inside the report:

• Honest feedback from sponsors on pre-, during-, and post-event experiences
• Performance scores across key touchpoints – including ROI, support, and goal alignment
• A spotlight on our first dedicated Customer Success Manager and her impact
• Clear benchmarks met – and where we’re improving for even more value

💡 Why it matters:

• Customer Success is now a key strategic differentiator – not just support
• Proactive, personalised engagement drives satisfaction and retention. We are actively investing in your experience!
• Your goals are our goals – and we’re committed to delivering measurable outcomes

📥 Download the report to see how we’re evolving sponsor experience at SSOW Europe – before, during, and beyond the event.