The SSOW Europe 2026 agenda has arrived – and it’s bold, future-focused and built to help you reimagine GBS for the agentic age.

📍 Date: 18–21 May 2026

📍 Location: Estoril Congress Centre, Lisbon, Portugal

What’s Inside?

Get ready for the most future-ready SSOW Europe yet, with agenda content shaped around four enterprise-critical themes:

• Value: Move beyond cost and build service models that deliver measurable business growth, innovation and performance.
• Service: Redefine, expand and elevate service categories across the enterprise – from finance and HR to procurement, supply chain and end-to-end operations.
• Capability: Strengthen capabilities in Continuous Improvement, Change, Automation and agentic AI to build a competitive advantage.
• Experience: Reimagine customer, stakeholder and employee experience to elevate GBS impact across the business

At SSOW Europe 2026, we are expanding our HR & People Services stage to address the challenges leaders like you are facing right now. The programme will explore the evolving role of HR shared services, the trade-offs between standardisation and localisation, and feature five case studies from leading organisations actively innovating their HR and People functions.

Join us at the enhanced HR & People Services Stage at SSOW Europe 2026, where we will cover the full hire-to-retire lifecycle and provide practical insights to help you elevate your people operations in a rapidly changing world.

This agenda specifically covers the HR-related content so you can easily see at a glance all of the content that is designed for you.

At SSOW Europe 2026, we’re expanding our GPO content with a dedicated half-day of Excellence Labs for P2P, O2C, and R2R. We’re committed to addressing the unique challenges that GPOs are facing right now, from streamlining processes with AI, to expanding the GPO role for growth. Explore the latest innovations and tools to help you stay ahead of the evolving customer needs, ensuring that you have what you need to optimise your global processes and enhance efficiency.

This agenda specifically covers the GPO-related content so you can easily see at a glance all of the content that is designed for you.

Get an exclusive first look at what’s ahead for next year’s event. Inside, you’ll find the key agenda themes shaping the future of GBS, the agenda-at-a-glance, and an introduction to our bold new value proposition for 2026 – The Future of GBS Is on the Line: Challenge Value from the Outside-In.

Discover how SSOW Europe 2026 will empower shared services and GBS leaders to redefine their purpose, break out of operational silos, and build service models fit for the agentic age. Don’t miss your chance to see how the conversation is evolving – download the agenda now.

This year, over 850 GBS leaders from 250+ companies across 42 countries came together in Lisbon to mark 25 years of shared services transformation. Whether you joined us onsite or couldn’t make it, our Post-Event Report captures the key moments, insights, and impact of the event.

Inside you’ll find:

✔️ Attendee insights and event stats

✔️ Session highlights and strategic takeaways

✔️ Testimonials from your peers

✔️ SSON Impact Awards 2025 winners

✔️ What’s next for SSOW

Download your copy and see why SSOW Europe continues to be the must-attend event for the GBS community.

Who Attended SSOW Europe 2025? Download the Official Attendee List

Discover which leading organisations and transformation experts gathered in Lisbon for the 2025 edition of Shared Services & Outsourcing Week Europe.

From global enterprises to innovative disruptors, see who joined the conversation on the future of Shared Services, GBS, outsourcing, HR, and finance.

Download now to find out who was onsite in May 2025.

The 19th Annual Shared Services & Outsourcing Week Autumn brought together over 350 senior GBS and shared services leaders to explore what’s next for end-to-end value creation and intelligent operations in GBS. Whether you joined us in person or are catching up post-event, our Post-Show Report captures the insights that mattered most. Inside the report, you’ll find:

✔️ A full audience overview and event statistics

✔️ Key session highlights – including our most attended sessions on real-time intelligence and agentic AI in GBS

✔️ The top 8 event takeaways you can plug straight into your 2026 strategy

✔️ Unfiltered feedback and testimonials from fellow delegates

Download the Post-Show Report to revisit the standout moments and stay ahead of what’s shaping the future of shared services and GBS.

The SSOW Enterprise Pass Package is a flexible ticket bundle designed for organisations that want to send multiple team members to SSOW events across the year. It provides one central way to manage access, allowing teams to share attendance across different roles, functions, and seniority levels.

The package can be used across SSOW Europe and SSOW Autumn, giving organisations the freedom to choose which event best suits each attendee. It is intended to help scale learning, improve internal alignment, and maximise value by extending participation beyond a single delegate or function.