11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
Main Conference Day 3 & Masterclasses
Wednesday, May 13th, 2020
In the US, 46% of the SSO Industry operated on a hybrid or an Outsourced Model. And whilst automation has led to some organizations reshoring their operations, many are finding new ways to work more closely and cohesively with their BPO partners. In this session, hear from several SSO and GBS leaders about how they are successfully nurturing the relationship with their partner organizations, and hear from Outsourcing leaders about how they are harnessing digitalization to transform their value proposition.
11:00 AM Shifting to new value propositions: Capability Co-creation, Strategic Support & Speed of Innovation
· The new value proposition: From outsourcing to co-creation and capability management
· Thinking big and moving boldly in technology innovation
· A JBS 2.0 case study: enabling enterprise transformation
We hear vendors talk about technology reinventing the future; we also hear process experts warning “automating wrong processes only accelerate mistakes”. This panel will provide the ultimate debate to help you configure your transformation strategy.