11 - 14 May, 2020 | Estoril Congress Center, Estoril, Portugal
AJ Wijesinghe, Chief Global Business Services Officer at JLL
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AJ Wijesinghe


Chief Global Business Services Officer
JLL

Check out the incredible speaker line-up to see who will be joining AJ.

Download The Latest Agenda

Main Conference Day 3 & Masterclasses

Wednesday, May 13th, 2020


10:00 AM Interactive Panel Session: Redefine and Transform Outsourced Relationships

In the US, 46% of the SSO Industry operated on a hybrid or an Outsourced Model. And whilst automation has led to some organizations reshoring their operations, many are finding new ways to work more closely and cohesively with their BPO partners.  In this session, hear from several SSO and GBS leaders about how they are successfully nurturing the relationship with their partner organizations, and hear from Outsourcing leaders about how they are harnessing digitalization to transform their value proposition. 

11:00 AM Shifting to new value propositions: Capability Co-creation, Strategic Support & Speed of Innovation

·         The new value proposition: From outsourcing to co-creation and capability management
·         Thinking big and moving boldly in technology innovation
·         A JBS 2.0 case study: enabling enterprise transformation 

12:00 PM Interactive Debate: The Transformation Imperative: Methodology vs. Technology

We hear vendors talk about technology reinventing the future; we also hear process experts warning “automating wrong processes only accelerate mistakes”.  This panel will provide the ultimate debate to help you configure your transformation strategy.