There have been so much bias and myths around the two big areas in GBS: Operational Excellence and Employee Experience. This session will share a unique approach to connect the two topics together and demonstrating why they are the two sides of the same coin. Join to hear the ING perspective and approach on the key areas:

·       Understanding the key to deliver personal, easy, relevant and instant services

·       The three-dimensional approach for creating a superior employee experience

·       Leveraging digital employee experience to remove frictions and drive more “WOW” moments