08 - 11 September, 2020 | Estoril Congress Center, Estoril, Portugal
Andreas Mayer, COO Global Human Resources / Head of Global People Services at ING

Andreas Mayer


COO Global Human Resources / Head of Global People Services
ING

Check out the incredible speaker line-up to see who will be joining Andreas.

Download The Latest Agenda

Main Conference Day 2

Tuesday, May 12th, 2020


2:20 PM Case study: Not all services are the same! Introducing ING’s “Signature Service” Concept and how its creating business impact

Not all services are the same. With this concept in mind, ING launches their Signature Service to focus on services that create the most business impact. We’ve all been to a restaurant where we experience their signature dish which usually are often times a specialty and always delicious and with the same mind set, Andreas and his team is looking to create something special to add value for the business. Discover how:
·         Different services creating different business impact
·         Measuring every journey to identify the pain points
·         Identifying signature services based on the indepth measurement of business impact