Lasting change doesn’t start with a new operating model or strategy; it begins with the people and culture that enable agility to flourish. For HR and People leaders in GBS, the challenge is to build environments where colleagues feel equipped and empowered to adapt, learn, and contribute to ongoing transformation. This means embedding agility and resilience into the everyday employee experience, not just during moments of change. Yet, outdated structures, legacy ways of working, and resistance to change can slow progress and disengage talent. Explore how to cultivate a culture driven to unlock agility across shared services, enabling teams to thrive.

Shared services are built on efficiency, consistency, and scale. Yet geopolitical and regulatory shifts are forcing HR operations to rethink how to standardise processes in a world where “one size fits all” no longer works. From diverging pay transparency laws across Europe, to shifting DE&I expectations in the US, to sensitive ethical cases and local cultural nuances, HR shared services are increasingly required to operate in the unknown.

· How to balance the drive for global standardization with the need to adapt to country-specific legislation, cultural expectations, and business risks

· Preparing for EU pay transparency rules (and subsequent pay equity directives) that vary by country, while still maintaining efficiency and compliance across borders

· Deciding where to localise investment (e.g., graduate recruitment, DE&I, leadership development) and how shared services can provide the insight and infrastructure to support these choices

The service offerings from People Services function are expanding, with a vision of “Right work at the right place” and the intention to cover the entire hire-to-retire lifecycle. But what does that truly mean and how can it be achieved? This session explores the evolution of Tesco's People Services through an integrated, end-to-end model, covering every aspect of HR / People and continuously expanding its offerings to add value, enhance efficiency, and improve colleague experience across the board.

• Achieve operational efficiency by standardizing, simplifying and automating end-to-end HR / People processes

• Enhance colleague experience by designing people-centric service journeys

• Improve scalability by aligning shared services with business growth / goals

• Strengthen strategic impact by integrating HR services across the full hire-to-retire lifecycle